Andréan Lobo

Experience

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  Consulate General of Spain

  Oct 2013 - Dec 2013

  Administrative Assistant

  • Conducted basic and complex integrity checking of financial documents, employmentreferences and academic records of the applicant• Registered files using computer systems & sending acknowledgement letters• Carried out evidencing of visa labels & client service and responded to general enquires

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  PRO ECUADOR

  Jan 2014 - Aug 2014

  Trade Analyst

  🌎 Trade Analyst: Bridging Opportunities between India and EcuadorAs a Trade Analyst, I played a pivotal role in fostering economic ties and expanding investment opportunities between India and Ecuador. Here are key highlights from my impactful internship:📈 Business Development and Market Analysis:Contributed to increased investment opportunities in Ecuador through comprehensive market analysis.Assisted in identifying key sectors for potential growth and investment.🤝 Trade Relations Enhancement:Worked closely with the Trade Commissioner to strengthen trade relations between India and Ecuador.Successfully initiated and facilitated trade talks by engaging with Indian government officials.🌐 International Networking:Proactively contacted Indian government officials to facilitate dialogue and collaboration.Established connections that contributed to fruitful discussions and partnerships.🎪 Trade Fairs and Exhibitions:Participated in organizing trade fairs and exhibitions to promote Ecuadorian products in India.Played a key role in showcasing the diverse opportunities and offerings from Ecuador.📝 Strategic Communication:Authored commercial reports to increase awareness about trade opportunities in the Indian market.Provided valuable insights to stakeholders, fostering a deeper understanding of the potential for collaboration.🚀 Global Collaboration Advocate:My internship experience as a Trade Analyst reflects my commitment to building bridges and fostering collaboration between diverse markets. Let's connect to explore how my international experience can contribute to your global initiatives. Show less

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  Universita cattolica del Sacro Cuore

  Sept 2014 - Sept 2016

  Master Degree Student

  International Business (Economics, Strategy, Accounts, Finance, Trade law, HR, Marketing)Field Work - Developing a revenue model for online advertising Study Projects (Transmedia, Infosys Case study, and Pets Planet Franchising)Learning Labs (A business plan for a travel start up using FIXIE bicycles in and around Milan)

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  Weekendesk

  Sept 2015 - Feb 2016

  Business Development

  During my internship, I played a pivotal role in market analysis and business reporting, bringing a data-driven perspective to decision-making. Here's a snapshot of my key contributions:💼 Business Development and Negotiation:Successfully negotiated offers and deals with Hotels/Resorts, showcasing adept negotiation skills.Contributed to the expansion of business partnerships through effective relationship management.🚀 Marketing Support and CRM Proficiency:Collaborated with the marketing team, offering assistance in pre-launch activities and newsletter campaigns.Utilized CRM tools such as Salesforce to streamline data management and enhance customer relationships. Show less

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  GfK

  Jun 2016 - Dec 2016

  CRM business analyst

  🌐 CRM Specialist: Nurturing Client Relationships, Driving Business SolutionsAs a dedicated CRM Specialist, I undertook a multifaceted role centered around optimizing CRM solutions and supporting internal clients. Key responsibilities included:💼 Client Relationship Development:Fostered strong relationships with internal clients to understand business needs.Proposed and implemented tailored CRM solutions aligned with organizational objectives.🔍 Strategic Advising:Provided expert advice to CRM users, guiding them toward optimal business solutions.Ensured seamless integration of CRM processes for efficient business operations.📊 Business Intelligence Reporting:Prepared detailed Business Intelligence reports for higher management, offering valuable insights.🎓 Training and Development:Orchestrated and conducted training sessions, empowering users with in-depth knowledge of CRM processes. Informed and educated teams to maximize the benefits of CRM functionalities.📈 Sales Record Management:Managed and analyzed sales records, proposals, and customer data to enhance decision-making.🚀 Business and Technical Support:Provided comprehensive business and technical support to the management team.Ensured the smooth operation of CRM systems, resolving issues promptly and efficiently.🌟 Outcome-Driven Approach:My commitment as a CRM Specialist lies in not only understanding and addressing business needs but also in fostering a culture of continuous improvement. Let's connect to explore how I can contribute to your team's success. Show less

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  TEN - Cloud Computing Consulting

  Mar 2017 - Dec 2020

  Consulente Salesforce

  🔍 Results-Driven Salesforce Consultant: Bridging Business Vision with Technical SolutionsAs a seasoned consultant, I've had the privilege of collaborating with industry leaders such as AGOS DUCATO SpA, LUTECH SpA, and TINEXTA Group, overseeing projects for InfoCert SpA, Innolva SpA, WarrantHub SpA, CoMark SpA, and REValuta SpA.🌐 Client-Centric Approach:Thrived in understanding clients' business requirements and translating them into tailored technical solutions.Worked closely with AGOS DUCATO SpA, LUTECH SpA, and TINEXTA Group to bridge the gap between vision and execution.🛠️ Key Responsibilities:Led data administration initiatives for Salesforce Sales and Community Cloud, ensuring data accuracy and integrity.Provided end-user support and training, empowering teams to maximize Salesforce (Sales & Community Cloud) functionalities.Customized and automated business processes, elevating user experience and operational efficiency.Contributed strategic insights to enhance CRM and Sales processes, optimizing overall system performance.Estimated project activities, ensuring timely and resource-efficient delivery of client requirements.Prepared comprehensive reports for in-depth analysis of business requirements, facilitating informed decision-making.Developed meticulous test books and test cases for User Acceptance Testing, ensuring seamless implementation.🚀 Client Success Advocate:My passion lies in driving client success by aligning technical solutions with business objectives. Let's connect to explore how I can bring my expertise to amplify your organization's Salesforce journey. Show less

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  InfoCert

  Jan 2021 - Feb 2024

  Business Data Analyst

  🔍 Salesforce Business and Data Analyst: Bridging Insights to ActionIn my current capacity, I wear two hats that converge into a singular mission: empowering businesses through actionable insights and efficient processes.📊 Salesforce Business Analyst:Engage with stakeholders and Salesforce system integrators to elucidate business, data, and functional requirements.Translate complex business and data needs into robust Salesforce designs, facilitating streamlined operations and enhanced user experiences.Document and optimize business processes to drive efficiency and agility.Conduct workshops and training sessions to ensure proficient utilization of Salesforce capabilities across diverse business teams.💡 Data Analyst:Harness the power of data to fuel informed decision-making, leveraging SQL (Amazon Redshift) to query and analyze massive datasets.Craft insightful Business Intelligence reports using Tableau, presenting real-time analytics that illuminate trends and opportunities.Collaborate closely with the Data Engineering team, providing data modeling specifications to shape the foundation for our dynamic dashboards.Cultivate internal reports and visualizations using Oracle (PL-SQL) and MS Excel, driving continuous improvement initiatives and product enhancements.🌟 Key Competencies:Proficiency in Salesforce configuration, custom object development, and integration strategies.Expertise in SQL for querying and analyzing data, with a focus on Amazon Redshift.Mastery in Tableau for crafting visually compelling dashboards and reports.Agile adaptability to thrive in dynamic, cross-functional environments.🚀 Driving Business Forward:My passion lies in transforming insights into action, guiding organizations through every phase of the Salesforce life cycle and catalyzing data-driven decision-making. Let's collaborate to unlock your business's full potential. Show less

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  Hyundai AutoEver Europe GmbH

  Apr 2024 - now

  Project Manager - CRM and Data Integration

  As a versatile professional at Hyundai AutoEver Europe, I merge the roles of Business Analyst, Customer Success Manager, and Project Manager. I oversee the maintenance and operations of Hyundai Motors Europe (HME) Customer Experience Analytics Platform and its integration with the Treasure Data’s CDP ensuring optimal performance and data integrity. I perform data validation within the CRM system to ensure its accuracy and optimize its impact on Customer Experience Analytics (CXA) and Customer Data Platforms (CDP).I conduct presales presentations and product demos on Salesforce solutions for prospective stakeholders at HME, aiming to drive adoption. Recently, I delivered a back-end-focused Salesforce presentation that was highly appreciated.Additionally, I serve as the primary point of contact for all nine Hyundai Europe markets, driving seamless communication and effective project execution with all the stakeholders involved. Show less