Roberto Cassino.

Roberto Cassino.

Resident Advisor

Followers of Roberto Cassino.2000 followers
location of Roberto Cassino.Dublin, County Dublin, Ireland

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  • Timeline

  • About me

    Engineer at Salesforce

  • Education

    • Technological University of Panama

      2015 - 2016
      Bachelor of Engineering - BE Civil Engineering

      Activities and Societies: - Structures I & II Topography I & II Computer Science Mechanic of Fluids Environmental Planning Material I & II Budgeting and Management of Materials Panama City - Panama

    • Griffith College Dublin

      2020 - 2024
      Bachelor's degree Computer Science

      Activities and Societies: - Computer Programming (Java) Software Development I, II Data Structures and Algorithms Computer Hardware System Analysis & Design I, II Operating System Design Object Oriented Programming Relational Databases Probability and Statistics Server-side Web Development Linear Algebra Numerical Optimisation Network & Data Communication Concurrent Development HCI & GUI Programming Distributed Systems Dublin - Ireland

    • Georgetown College

      2011 - 2015
      Bachelor of Engineering - BE Civil Engineering

      Activities and Societies: - Calculus I, II, II Discrete Math Physics I, II, III Statics Thermodynamics Chemistry I & II Computer Science I & II Sociology 102 Political Science 101 Asian History: China 101 English 101 & 102 Foundations I Drawing 101 Georgetown, Kentucky - United States

  • Experience

    • Georgetown College

      Aug 2012 - Jan 2014
      Resident Advisor

      • Upheld, followed, and enforced the policies of the residence halls and of the University by conducting evening rounds with another resident advisor on a daily basis• Reported inappropriate behaviour to the Resident Director and Campus Safety Authorities• Conducted health and fire safety checks reports ensuring there were no hazards in the assigned building on a monthly basis.• Completed annually inventory room checks following the university policy.

    • Gourmet Food Parlour

      Jan 2017 - Nov 2017
      Head Barista

      • Logged an average 10 phone calls daily regarding reservations, queries, cancellations and order placements. Using the online system • Displayed merchandise in an attractive and functional manner in order to increase sales of overstocked products.• Prepared an average of 15 drinks and desserts orders including coffees, wines, and cocktails within 7 min in a fast-based environment.

    • Starbucks

      Nov 2017 - Jan 2019
      Customer Service Sales Assistant

      • Handling payments, refunds and complaints at the busy cash desk and welcoming an average of 120 customers on a daily basis.• Conducting and promoting the store retail products through effective marketing activities like coffee tasting, aroma labs resulting in an increase of whole bean bags sales of 49% in April, 9.6% in May and 4.5% in June in comparison with the same months of the year 2017.• Responsible for training all staff on the Starbucks customer service and beverage routine following the Company’s policies.• Responsible for checking the service standards of 19 employees and reporting to the District Coffee Master. Show less

    • Accenture

      Jan 2019 - Jan 2023
      Content Reviewer

      • Working knowledge and experience in Violent Extremism, Drug Trafficking Organizations (DTO), and Hate Speech & Harassment Trust & Safety policies.• Adhere to process quality metrics and strive to exceed the monthly/annually quality and productivity targets (SLA).• Perform detailed review of videos, accounts (for terminations), and comments in English and Spanish.• Ensure compliance of reviewed content with client’s policies, calibrations and quality control of new policies.• Keeping regular written communication with team leaders about identifying abuse trends and suspicious patterns on a weekly basis.• Tier 2 certified agent with working experience in urgent queues. Show less

    • Keelvar

      Jan 2023 - Aug 2023
      Software Engineer

      - Working in a cross-functional development team analyzing product feature requests and designing solutions.- Writing unit tests and otherwise ensuring the quality of code. - Involved with reviewing colleagues’ code and designs. - Investigate and problem-solve issues.- Involved in code deployments and help monitor the areas of the system.- Collaborate with QA engineers to ensure a quality-first approach in all development activities.- Collaborate closely with the Product team on new features and workflows.- Contribute to the ongoing success of this fast-paced, rapidly growing, and evolving organization. Show less

    • Salesforce

      Aug 2024 - now
      Engineer
  • Licenses & Certifications