Roberto Cassino.

Experience

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  Georgetown College

  Aug 2012 - Jan 2014

  Resident Advisor

  • Upheld, followed, and enforced the policies of the residence halls and of the University by conducting evening rounds with another resident advisor on a daily basis• Reported inappropriate behaviour to the Resident Director and Campus Safety Authorities• Conducted health and fire safety checks reports ensuring there were no hazards in the assigned building on a monthly basis.• Completed annually inventory room checks following the university policy.

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  Gourmet Food Parlour

  Jan 2017 - Nov 2017

  Head Barista

  • Logged an average 10 phone calls daily regarding reservations, queries, cancellations and order placements. Using the online system • Displayed merchandise in an attractive and functional manner in order to increase sales of overstocked products.• Prepared an average of 15 drinks and desserts orders including coffees, wines, and cocktails within 7 min in a fast-based environment.

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  Starbucks

  Nov 2017 - Jan 2019

  Customer Service Sales Assistant

  • Handling payments, refunds and complaints at the busy cash desk and welcoming an average of 120 customers on a daily basis.• Conducting and promoting the store retail products through effective marketing activities like coffee tasting, aroma labs resulting in an increase of whole bean bags sales of 49% in April, 9.6% in May and 4.5% in June in comparison with the same months of the year 2017.• Responsible for training all staff on the Starbucks customer service and beverage routine following the Company’s policies.• Responsible for checking the service standards of 19 employees and reporting to the District Coffee Master. Show less

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  Accenture

  Jan 2019 - Jan 2023

  Content Reviewer

  • Working knowledge and experience in Violent Extremism, Drug Trafficking Organizations (DTO), and Hate Speech & Harassment Trust & Safety policies.• Adhere to process quality metrics and strive to exceed the monthly/annually quality and productivity targets (SLA).• Perform detailed review of videos, accounts (for terminations), and comments in English and Spanish.• Ensure compliance of reviewed content with client’s policies, calibrations and quality control of new policies.• Keeping regular written communication with team leaders about identifying abuse trends and suspicious patterns on a weekly basis.• Tier 2 certified agent with working experience in urgent queues. Show less

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  Keelvar

  Jan 2023 - Aug 2023

  Software Engineer

  - Working in a cross-functional development team analyzing product feature requests and designing solutions.- Writing unit tests and otherwise ensuring the quality of code. - Involved with reviewing colleagues’ code and designs. - Investigate and problem-solve issues.- Involved in code deployments and help monitor the areas of the system.- Collaborate with QA engineers to ensure a quality-first approach in all development activities.- Collaborate closely with the Product team on new features and workflows.- Contribute to the ongoing success of this fast-paced, rapidly growing, and evolving organization. Show less

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  Salesforce

  Aug 2024 - now

  Engineer