Hunter Tracy

Experience

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  Berry College BITS Crew

  Aug 2014 - May 2018

  BITS Crew Supervisor

  • Supervised a team of A+ certified technicians as they worked on software related issues• Organized the day to day operation of my office including scheduling work orders and corresponding with clients over email & phone• Aided and assisted faculty, staff, and students over the phone and in person with software relatedproblems• Trained incoming BITS Crew technicians on how to perform daily duties• Overlooked the transport and disposal of electronic waste off-site

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  Berry College Technical Support Desk

  May 2016 - Aug 2016

  IT Helpdesk Technician

  • Assisted students, faculty, and staff over the phone to help fix software and hardware problems remotely• Inventoried the entirety of the college’s network of computers• Referred major hardware and software problems and defective products to vendors or technicians for service

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  Berry College

  Jan 2017 - May 2017

  Educational Technology Abroad

  • Prototyped, designed, and constructed four separate projects that focused on visualizing unseen forces (magnetism, potential energy, and sound waves)• Brought one of the projects to Norway to teach middle school aged kids about magnetism• Designed separate posters to present each project at the Hackberry Lab Prototyping Open House• Studied Norwegian interactive museum exhibits and compared them to US exhibits

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  Berry College Electrical Shop

  May 2017 - Aug 2017

  Level 5

  • Ran wire and conduit for a major dorm renovation through tight spaces and extreme temperatures • Performed routine maintenance on all light fixtures campus-wide • Learned to use common electrical shop tools including multimeters, probes, and fish tape wire pullers

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  Berry College - HackBerry Lab

  Jan 2018 - May 2018

  Research Assistant

  • Researched and developed VR solutions for advertising purposes• Researched and used 360 cameras and compared different models• Talked and presented findings to senior level staff on campus and presented my findings• Incorporated feedback from senior level staff in order to fine tune the project

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  Visix Digital Signage

  Jul 2018 - Dec 2022

  • Served as an escalation point for the support team and handled escalations when assigned• Created Azure resources to address company needs (VMs, SSO, Application Integration, etc.)• Monitored internal support queue and addressed urgent needs such as VM creation and licensing • Researched new features and created documentation for both internal employees and external clients• Lead the setup and support of all booth technology (servers, PCs, switches, power distribution, etc.) at tradeshows such as Infocomm• Implemented new client systems and assisted with upgrades Show less • Provided clients with a resolution to reported issues as quickly and efficiently as possible• Monitored the support queue• Worked with clients via phone, email, and remote support web tools to configure and troubleshootsoftware and network environments• Implemented client systems both remotely and onsite• Created training videos for the Visix LMS• Assisted in staging for trade shows• Maintained knowledge of applicable products/applications via training, documentation, and personal research• Recorded entries for every client contact in the CMS• Documented issues and resolutions thoroughly in the CMS• Documented solutions to issues in the knowledge base• Assisted with developing technical documentation• Built and maintained internal test systems• Performed testing to identify the root cause of reported issues and determine whether problems were related to software, network, or hardware.• Escalated issues following the escalation guidelines as needed• Processed RMAs• Assisted with internal network support Show less

  • Systems Engineer

    Nov 2021 - Dec 2022

  • Software Specialist

    Jul 2018 - Nov 2021
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  Jones Worley

  Jan 2023 - now

  Digital Signage Coordinator

  • Design, monitor, inspect, and troubleshoot in-house changes to the airport’s digital wayfinding signage system• Coordinate with vendors and integrators to ensure the smooth operation of digital signage systems• Review digital signage and graphics portion of airport construction projects• Provide input to maintain consistency of the digital wayfinding signage system• Manage and maintain all graphic and electronic content that supports the airport’s digital wayfinding signage system• Design and execute unplanned emergency changes to the airport’s wayfinding signage system• Inspect airport signage construction projects for quality assurance• Provide digital signage expertise to other departments as needed Show less