Surbhi Verma

Experience

• 

  All India Radio

  Jun 2016 - Jul 2016

  Media Intern
• 

  Wipro

  Aug 2017 - Jan 2019

  Senior Associate

  Proactively identified root causes of issues, proposing effective solutions. Recommended ongoing process improvements to address constraints and challenges systematically. Managed customer relations through streamlined communication processes. Efficiently handled a multi-line phone system with 100+ daily calls, directing individuals and providing operational information. Conducted interviews for the hiring process, contributing to talent acquisition and team development.

• 

  HCLTech

  Feb 2019 - Jan 2023

  Managed content curation, collaborating with Subject Matter Experts and setting up new topic collections. Led KM-Day for knowledge exchange, fostering collaborative partnerships. Implemented best practices in Knowledge Management, suggesting innovative ways to enhance content management. Executed the knowledge management lifecycle, designed processes for databases, and conducted QA activities. Maintained key relationships globally, drove KM awareness on various tools, and captured business process knowledge for manuals and SOPs. Show less

  • Support Lead

    Aug 2021 - Jan 2023

  • Senior Analyst

    Dec 2020 - Jul 2021

  • Analyst

    Feb 2019 - Dec 2020
• 

  EY

  Jan 2023 - now

  Senior

  Managed client relationships, project requirements, and budgets while overseeing successful completion of PACE tasks. Efficiently handled deliverables for diverse clients, summarized content, and oversaw budget management for year-over-year growth. Provided crucial support for day-to-day tasks at ABP, compiled project reports, and facilitated engagement code releases. Led recreational activities within the team, managed a portfolio of 4-5 client accounts, maintained effective client contact, and utilized tools like Mercury for project management. Delivered training sessions and documented materials for team training. Show less