Ganesan Nainar

Experience

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  TORQ 03,

  Aug 2006 - Jul 2008

  System Admin

  ROLES AND RESPONSIBILITY:• Desktop support and troubleshooting.• Executing hardware and software updates when necessary..• Troubleshooting hardware failures and software installations.• Diagnosed network connectivity issues throughout the organization

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  IElvira Informatics

  Jul 2008 - Jan 2009

  Engineer – Helpdesk Management

  In the site, they are using multiple Hardware like DELL/HP/IBM/, Software and Network components like. We are providing ITIMS for IELVIRA INFORMATICS ITIMS (Information Technology Infrastructure Management Services) includes Helpdesk Management Server Management Asset Management Virus Management Desktop Management Network Management etc.

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  Wipro Infotech

  Jan 2009 - Feb 2011

  System Support Engineer

  ROLES AND RESPONSIBLITIES:• HP proliant pre and post installation.• Remote support through RDP, Team Viewer and Office Communicator• Resolution to tickets .• VPN client installation and troubleshooting.• Support for laptops of different configuration and operating system• Troubleshooting windows XP professional and windows 2000 professional.• Call logging to vendors for hardware replacement.• Trend micro office scan client installation and updation.• Handling printer related issues.• Troubleshooting problems in accessing intranet portals.• Handling LAN related issues from host to switch on different networks.• Handling IT Infrastructure Calls through Logged Tickets • Managing all the VIP Users like CEO / CTO / CFO / CMO calls for Laptop issues.• Managing Tandberg Video Conference equipments and connecting Video conf. calls between Zonal offices and Circles.• Microsoft Office Communicator / Office Live Meeting installation and training to Users.• Responsible for administration of WAN and LAN Networks. Hardware upgrading, maintaining systems on daily basis in terms of capacity, disk space, performance and co-ordination with vendors.• MS Outlook account configurations and troubleshooting.• Handling COCO / FOFO calls for remote online support and telephonic support.• Implementing new IT Policies for all users managing Antivirus updates and reports for all users.• Providing all type of IT support for Canon MFD and HP Laserjets and MFDs.• Managing IT stock / asset of over 300 Laptops-Desktops / 180 Data Cards / 50 POS Machines /675 Motorola Handheld devices / Blackberry / Nokia Mail-for-Exchange/ Tandberg / Polycom Video Conference equipments / LCD Projectors / IP Phones etc.• Managing Asset Tagging for all the IT equipments of the Circle.• Attending weekly meeting and reporting of IT Infrastructure updates /progress /shortcomings in the Circle• Taking backup on regular basis and recovery, Handling ADS /User Accounts/Client Maintenance. Show less

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  Frontier Business Systems

  Feb 2011 - Mar 2012

  Citrix Delivery Engineer

  Nature of WorkCitrix Presentation Server • Installation / Configuration of Citrix Presentation Server 5.0 & 6.0• Distribution of applications in Citrix Presentation Server 4.0, 4.5, 5.0 & 6.0 environments. • Monitoring and Troubleshooting of Citrix Presentation Server.• Configuring Load Evaluators, Installation Manager & License Servers. Citrix Access Gateway• Configuring SSL VPN for the Box.• Portal page redirecting from a non secure site to a secure site.• Authentication with Domain Controller and Local User Authentication.Citrix Xen Server• Installing and Configuring Xen Server 5.5, 5.6.• Creation of VM and managing the resources • Monitoring and Troubleshooting of Citrix Xen Server.Citrix Xen Desktop• Citrix Xen Desktop Installation and configuration.Additional Responsibilities• Supporting citrix customer subscription like SA renewal and licenses in citrix environment.• Supporting VMware customer subscription like SA renewal and licenses in VMware environment. Show less

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  SAAZVAT TECHNOLOGIES

  Mar 2012 - now

  IT Manager