Paul Handley

Experience

• 

  IBM

  Mar 1996 - Dec 2004

  Desktop Support

  2nd line IT support to ICI customers in multiple locations across the UK and Europe.

• 

  Aviva plc

  Jan 2004 - Nov 2013

  Provide Root Cause Analysis to high severity incidents affecting the Aviva business units. Trained 1st line support analysts (100+ people) in technical skills to improve their first time fix rates, Creating supporting documentation to aid this. Remote 2nd line IT support to 40,000 Aviva colleagues across the UK, Providing Incident on standard Windows XP platform, including lotus notes, MS Domain technologies and MS office. 2nd line Hardware/Software IT support to 3000 Aviva employees customers based in the 8 York offices.

  • Problem Analyst

    Feb 2012 - Nov 2013

  • IT Service Desk Coach

    Oct 2009 - Feb 2012

  • Remote Desktop Support

    Jun 2006 - Oct 2009

  • Desktop Support

    Jan 2004 - Jun 2006
• 

  Johnson Matthey

  Oct 2014 - Feb 2015

  IT Helpdesk Analyst

  Short term contractProviding 1st and 2nd line IT support to Johnson Matthey employees world wide.

• 

  Johnson Matthey

  Apr 2015 - Jul 2015

  IT Helpdesk Analyst

  Short term contractProviding 1st and 2nd line IT support to Johnson Matthey employees world wide.