Dennis Lee

Experience

• 

  Goodday Internet Cafe

  Nov 2013 - Aug 2016

  Manager and Network Technician

  • Analyse sales figures and forecast future sales volume through weekly reports• Schedule and train staff to maximise performance in customer service and daily tasks such as managing computers and server.• Maintain contact with favourable vendor contracts and negotiate to keep costs low• Monitor and track the internal network lines to ensure stability

• 

  BCA International College

  Aug 2016 - Mar 2019

  Graphic Designer and Marketing Coordinator

  • Sub-brand (International) of BCA National Training Group

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  BCA National Training Group

  Aug 2016 - Mar 2019

  Graphic Designer and Marketing Coordinator

  • Create targeted and original content to be used for website, social media and print• Manage company social media activities including social media campaigns and communication with current and future students • Perform daily account management of SEO and PPC accounts on Google Ads and social media including paid search, display, video and mobile• Monitor and identify opportunities to improve paid search strategies including keyword development, landing page optimization and budget allocation• Work with Sales Manager and Marketing Manager to promote courses across campuses in both domestic and international market.• Develop and update company websites using Concrete 5 and Umbraco CMS• Develop and maintain marketing collateral including but not limited to graphic design, image management, brochures, banners, newsletters and videos• Coordinate email marketing campaigns through Vision 6 and Click Dimensions for Microsoft Dynamics 365 Show less

• 

  BCA Training Rooms

  Jan 2018 - Mar 2019

  Graphic Designer and Marketing Coordinator

  • Sub-brand (Event Services) of BCA National Training Group

• 

  Unity Bank Limited

  Mar 2019 - now

  • Lead the delivery of customer-centric product upgrades and platform integrations, encompassing core banking system, website, app, internet banking, online appointment system, and chatbot.• Coordinate the end-to-end product development lifecycle, working with business stakeholders to achieve project goals using Agile methodologies.• Lead and manage the product backlog, including refining and prioritising work items.• Participate in developing a viable vision and roadmap, including financial management for the product.• Review defects and input from stakeholders to ensure alignment with the agreed product vision.• Engage with the Risk and Compliance teams to ensure the product deliverables are in accordance with all regulatory policies and guidelines.• Collaborate with the Product and Data Analytics teams to identify gaps in the current business model and develop business cases for strategic snapshots and recommendations.Achievement:Successfully led the implementation of an online appointment system and chatbot, enhancing the customer experience across digital touchpoints, and streamlining lead management processes within the business. The products were delivered on time despite the absence of key stakeholders. Show less

  • Digital Transformation Coordinator

    Sept 2022 - now

  • Brand Marketing Officer - Digital

    Mar 2019 - Sept 2022