Ramkumar Jayaraman

Experience

• 

  Mahindra Satyam

  May 2011 - Jun 2014

  Senior Support Engineer

  • Fork lift the On-Premise VM to Azure platform.• Perform patching and the upgrades on Clustered hosts.• Migrate virtual machines to other hosts within cluster to perform patching.• Convert P2V migrations via SCVMM.• Work as an Analyst in routing tickets to the team based on activity in change management• Actively communicate with end user on actions necessary to meet Service level agreement (SLA) for the customer.• Perform DNS Mapping for web service activity.• Respond to and resolve operational problems 24x7x365 support adhering to SLA. • Providing Root Cause Analysis (RCA) for SLA breached activities.• Maintain and support activities on MS-Retail servers in scheduled.• Managing thousands of VM’s, Blades and Physical Servers across various geographical locations.• Performing the Cluster, DNS and NIC Remediation activities. • Drive and Document Best practices for all the projects.• Mentoring new joining associates both in process and technical aspect• Provide routine status reports to customer after discussion with team.• Act as Shift Lead in mentoring and managing 15 associates / Shift. Show less

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  Tata Consultancy Services

  Jul 2014 - Aug 2017

  • Driven process/tooling automation improvements to enable SLA reduction (by 20%) and reduce the resource cost (by 30%). • Recommended improved processing techniques reducing errors by 35%.• Provided escort of on and offsite personnel to DataCentre, 24/7• Handling the real-estate activities on new office migration.• Travel to the new neighbour offices and analysis on the capacity of the workers and plan on the server migration and the latest network technologies on the Wireless setups.• Perform the project on the newly acquired companies onboard new members to the exist domain setup.• Racking and patching of the new procured servers and setup on the basic configuration.• Handle the servers secure erase data locally (Datacentre) and remotely.• Coordinate with the offshore team on the business requirement and handle the seamless work.• Ensure system integrity, system stability and optimal system performance. Show less • Work as an Implementer on IIS and application hosting service as per the business requirement.• Actively communicate with end user on actions necessary to meet Service level agreement (SLA) for the customer.• Perform DNS Mapping for web service activity.• Providing Root Cause Analysis (RCA) for SLA breached activities.• Managing thousands of VM’s and Physical Servers across various geographical locations.• Performing the Cluster and NIC Remediation activities. • Drive and Document Best practices for all the projects.• Mentoring new joining associates both in process and technical aspect• Learnt on the New tools available in the market and plan the project according to the new tool for optimization. Show less

  • Onsite Support

    Sept 2016 - Aug 2017

  • IT Analyst

    Feb 2015 - Aug 2016

  • System Engineer

    Jul 2014 - Jan 2015
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  Tata Consultancy Services

  Nov 2017 - Dec 2021

  Assistant Consultant

  • Work as a Team lead , driving the team and handling the projects which are inflow.• Train the new joined resources based on the latest technologies and drive the project smoothly.• Handle the cross skillset resources as per the project need and mapping the shift for the people and resource management.• Liaising, understanding, collecting and designing the client IT business infrastructure needs and requirements.• Co-ordinate with various teams for change requests.• Developing quality standards and validation techniques using tools.• Handled special projects like Physical to VM conversions, EOL server decommissions and Datacenter closures and movement from On-prem to Azure Cloud etc. • Collaborated with Incident and Problem Management teams to develop and deploy critical fixes to manage a healthy infrastructure.• Led complex infrastructure change and setup projects adhering to defined SLAs ensuring seamless delivery.• Have driven proactive support measures and process improvements.• Successfully managed standard Configuration Data base systems (ServiceNOW) to ensure highest level of data accuracy.• Stream lined the support process by improved knowledge management and escalation processes.• Handling the support of the team and shift rota for the 20+ resources. Show less

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  Agrolinks

  Jan 2022 - now

  Managing Partner