Floryn Kwamboka, MSc, CPME,

Experience

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  NCBA Group

  Aug 2019 - Sept 2019

  Acting Branch Operations Officer

  Key Achievements:➲ Ensured seamless commercial operations across the branch, coordinating activities that resulted in a smooth and efficient workflow.➲ Led staff training and development initiatives, fostering a motivating and supportive work environment that significantly boosted productivity levels.➲ Enhanced branch compliance with anti-money laundering regulations by conducting thorough checks and effectively escalating exceptions to the Anti-Money Laundering Officer (AMLO).➲ Achieved high customer satisfaction levels by addressing and resolving issues promptly, ensuring timely and effective solutions to customer concerns.➲ Maintained stringent security measures, continuously appraising and adjusting protocols to ensure maximum safety within and around the branch.➲ Implemented cost control strategies that significantly optimized the branch's financial performance through diligent expense management.➲ Applied Risk Control Self-Assessment (RCSA) methodology effectively, achieving a satisfactory audit rating and enhancing overall risk management.➲ Managed vault operations efficiently, optimizing cash handling costs and ensuring the secure custody of sensitive customer information like debit card PINs. Show less

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  NCBA Group

  Dec 2020 - Aug 2024

  Operations and Customer Experience Officer

  Key Achievements:➲ Implemented and ensured adherence to NCBA bank policies, leading to seamless Business Continuity Plan (BCP) execution and effective disaster recovery coordination.➲Oversaw and improved the efficiency of teller operations, conducting snap checks and supervising staff to enhance service delivery and operational effectiveness.➲ Ensured the integrity of all bank transactions by conducting meticulous checks before signing bank instruments and instructions, securing all transactions with necessary approvals, and adhering to stringent policies.➲Optimized vault management and cash-in-transit operations, maintaining secure and efficient banking operations while safeguarding customer tools.➲ Upheld strict compliance with operational, security, and control processes, effectively mitigating risks, preventing fraud, and protecting the assets of the bank and its customers.➲ Enhanced customer satisfaction by authorizing transactions promptly, and adhering to established procedures and turnaround times, thus improving customer service responsiveness. Show less

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  University

  Feb 2024 - now

  Parttime Lecturer
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  ALPHARISE NETWORK VENTURES

  Aug 2024 - now

  CEO and Founder

  Leadership & Strategy: Spearheading the vision and strategic direction of Alpharise Network Ventures, focusing on empowering women and enhancing climate resilience in underserved communities.Partnership Building: Establishing and nurturing strategic partnerships with NGOs, government bodies, and private sector organizations to expand our reach and impact.Impact Measurement: Overseeing the evaluation and analysis of program outcomes to ensure effectiveness and sustainability, making data-driven decisions to improve initiatives.Advocacy & Outreach: Promoting our mission through public speaking, networking, and community engagement to raise awareness and drive support for our causes. Show less