Emily Ryker

Experience

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  Delaware College of Art and Design

  Oct 2013 - Mar 2014

  Preview Day Tour Guide

  - Public Relations - Ran tours of the college for potential students and their parents, answered any questions and shared personal experiences from the college.- Fall Preview Day, October 14th, 2013- Spring Preview Day, March 29th, 2014

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  Legacy Financial Associates

  Nov 2014 - Aug 2015

  Administrative Assistant

  - Client Relations​ - Greeted clients as they arrived for meetings, set up food/office and hosted small socials.- Cleaning & Organization​ - Kept office and meeting room clean, ensured drinks area was well stocked for clients.- Administrative Work​ - Answered the phone, filed documents, filled out forms, called companies, designed promotional material.

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  LUSH FRESH HANDMADE COSMETICS North America

  Oct 2017 - Jan 2018

  Seasonal Sales Associate

  - Customer Experience​ - Provided consultative customer service through active listening, genuine curiosity, and brand & product knowledge. Gave individual and group demonstrations of products.- Team Involvement​ - Worked all areas of the store as needed; including register, stocking, and cleaning.- Operational Excellence​ - Helped create and maintain an inviting shop atmosphere with fresh product and beautiful displays.

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  Eagle Construction of VA

  Apr 2018 - Sept 2019

  First Impressions Specialist

  - Office Administration​ - First point of contact in Eagle’s corporate office. Assisted 50+ employees inside, plus 50+ additional outside the main office. Sorted, stamped and opened between 100-175 pieces of mail each day. Assisted various departments as needed. Responsible for corporate office maintenance and troubleshot IT issues. Ordered all snacks and office supplies.- Warranty Department ​- Approximately 40% of my position was assisting the Director of Customer Service. Answered calls concerning home detail request and questions from potential homeowners about current communities. Checked online system daily for incoming service requests from homeowners, filed service requests and contacted homeowners, sent time sensitive service requests to vendors.- Front Desk Responsibilities - ​Greeted all guests in the corporate office, coordinated conference room schedules.​ ​Screened all incoming calls. Kept break room clean and stocked. Kept conference rooms clean and stocked. Organized and set up lunch meetings in the office.- Intern Management​ - Supported incoming summer interns and assigned responsibilities. Worked with VCU’s RRTC (Rehabilitation Research & Training Center) to support an employee with learning disabilities. Show less

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  Authentic digital agency

  Nov 2019 - now

  Office Manager

  Authentic is a world-class digital agency that is reinventing the way companies leverage digital channels to reach their customers. We know how digital can be used to create a personalized, constantly evolving marketing approach that garners measurable success. This approach means that our clients can be more creative with less risk, and our clients’ customers can get authentic digital experiences that matter to them. Comprehensive digital marketing services include marketing and user experience strategy, creative ideation and production, technology implementation, and more. Authentic is headquartered in Richmond, Virginia with offices in New York, New York; Washington, DC; and Lima, Peru; Los Angeles, California, and London, England. Show less

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  Concord

  Jan 2023 - now

  Delivery Operations Analyst & Office Manager

  Concord acquired Authentic in January 2023