Mary Miller

Experience

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  Ahold Information Systems

  Jun 2002 - Feb 2004

  Senior Software Engineer

  I exhibited strong analytical qualities to observe and resolve job failures in batch test trials for new produce system and warehouse facility to be implemented for multiple grocery store information support systems. I designed and authored technical specifications and application software to integrate information systems for two regional grocery store chains. I initiated the system testing of the online pricing system and QA screens as improvements.

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  MetLife

  Jan 2004 - Feb 2021

  Lead Business Systems Analyst

  Lead Business Systems Analyst (BSA) | 2011 to PresentI ensure project self-confidence, authority, and enthusiasm to lead small to mid-size projects from requirement gathering to delivery and production. I devise and observe monthly change tickets for Software Development Team. I head the daily scrum meetings for continuous projects while reporting project status to the manager. I issue product knowledge for requests, change, and incident modules going through augmentations or bug fixes for the ITSM System. 𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝘄𝗮𝗿𝗱𝘀 ✔️ Recipient of 2018 Center Stage Award Winner for Service Operations Automation Project; the fulfilled role of Lead BSA and liaison to Service Now Team while integrating work to Change, Incident, Problem, and Request modules in ServiceNow to IPCenter; automated 80k+ hours of manual labor for 1st year of the project. Developer | 2004 to 2011I was the Middleware Developer using DataStage TX to code transform maps between Cobol and XML. I served as the Change Coordinator to develop change tickets for monthly releases and emergency deployments. 𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀✔️ Awarded Delivering the Vision Winner in 2005. Show less

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  Michelin

  Mar 2021 - Jan 2023

  Lead Business System Analyst

  Lead BA on start-up team to build B2B marketplace for trucking industry. Lead scrum meetings, translated requirements from stakeholders and focus groups into user stories and wireframes. Lead QA and UAT testing for front and back end of platform (Salesforce) and trained team members.

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  TD

  Jan 2023 - now

  IT Solutions Designer