Aurelie Hare

Experience

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  Dorel Juvenile

  Jun 2000 - Jul 2002

  Assistant Product Manager- Small nursery accessories

  In June 2000 following my graduation from business school with notation, and the last six months of my internship in the UK (subsidiary to the Ampa Group) I was offered my first role as Assistant product manager for Bebe and Co ,now acquired and known as Dorel Ltd. My role was to manage and develop the product portfolio of the brand for small nursery accessories including bath and toys. I learnt the whole product development processes, liaised with various product sources and developed packaging. Selling technique to the sales force or buying central were the foundations of my existing selling and presentation skills. Show less

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  Halfords

  Sept 2002 - Nov 2004

  Junior Product manager - Child and Travel

  In September 2002, I moved permanently from France to the UK and was offered a position as Junior Buyer for Halfords within their Travel department looking after Car Safety, Pets on the move and Travel accessories (e.g. torches, mechanical security, exterior security, breakdown and emergency, continental motoring and number plates). My role was to launch the ‘Kids Zone’ which led to Halfords being a major player within the car seat market and was my first experience as a buyer for a British retailer. It underpinned my determination, adaptability and retail sense skills. Show less

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  Mothercare

  Nov 2004 - Apr 2020

  Reporting directly to the Global Product Director. The total division since taking over responsibility of Head of buying has grown from 46 to 55% mix of the total Mothercare business and is worth £500m globally. I successfully implemented divisional strategies, product roadmaps, business presentations, led franchises selling events, attended international fairs identifying new opportunities, visited key franchise partners markets to support the international growth of the department and finally managed and developed a team of twenty people within a business in turnaround. Show less I joined Mothercare with the objective of regaining its market leading position on Car seats which at the time had been lost to Halfords and online retailer. Areas I looked after included the entire product portfolio (brand and own brand) of car seats, carriers, travel accessories and travel cots. I delivered profitable sales growth, market gain and introduced Trading Variables to the business (now worth £8.2m). In 2008, I took on the role of Buyer for Feeding and soon after was promoted to Senior Buyer for the whole of Nurture. This enabled me further develop my product knowledge of FCGM lines and brands whilst also developing my relationship with the franchise partners. In September 2013 I took on the role of Travel Category manager, leading the biggest cash and FAM departments within Home and Travel, currently delivering significant sales and profit growth year on year (average of +14% on pushchairs, +17% on Car Safety and +60% on FAM). Show less

  • Head of Buying

    Apr 2015 - Apr 2020

  • From Junior Buyer Car and travel , to Buyer on Nurture, To Senior Buyer on Travel

    Nov 2004 - Apr 2015
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  StarLeaf

  Apr 2020 - May 2022

  Customer Success Manager

  Proactive management of a portfolio of 1500 clients accounting for 80% of total company sales and ARRManaged all post-sales activity for Starleaf French/ European territories customers through strong relationship-building, product knowledge, planning and execution.Maintain a deep understanding of the product and speak with customers about the most relevant features and functionalities for their specific business needs.Drive engagement, strong user adoption and customer retention by conducting regular check-in calls for tactical items and perform quarterly health checks for strategic reviews.Ensure that a plan is in place for with each customer for deployment, change management and adoption programs.Provision of new user training and technical assistance throughout contract lifetime. Also conducted webinars and workshops for partners and end users.Work closely with Product and Engineering on identification Show less

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  BigCommerce

  May 2022 - now

  Implementation Manager/ Customer Success Manager at BigCommerce

  Overseeing a portfolio of 60+ customers, I manage £200K MRR and key customer success metrics. I serve as a trusted advisor, employing consultative selling techniques to drive the adoption of partner and product solutions. My focus on establishing strong, reference-able relationships across all client levels contributes to enhanced revenue retention rates.I conduct comprehensive industry and business research, offering best practices and guidance to support client growth. Leading strategic business reviews, I implement growth plans to achieve shared goals. Functioning as a trusted advisor for clients, partners, and internal team members, I ensure effective communication and alignment on project goals.I manage end-to-end project timelines, resources, and budgets, ensuring on-schedule and within-budget project delivery. Facilitating communication between clients and internal teams, I foster collaboration and ensure project success. Show less