Lou Tedrick

Experience

• 

  JOANN Stores

  Jan 1984 - Sept 1984

  Retail Store Manager

  Managed all retail store operations including customer services, sales, store merchandising, floor management, inventory management, and people management (4 FTE's). Sales performance was net-positive for the first time in 5 years.

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  The Ohio State University College of Education and Human Ecology

  Sept 1984 - Jul 1986

  Graduate Teaching Associate

  Taught introductory Textiles and Clothing and Fashion Illustration courses. Designed clothing for women with radical mastectomies in support of a departmental research grant.

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  Mercyhurst University

  Aug 1986 - Jul 1987

  Director and Instructor of Fashion Merchandising

  Evaluated, revised, and implemented a new, industry competitive fashion merchandising curriculum. Developed and taught 7 courses including Introduction to Fashion Merchandising, Retail Operations & Analytics, Retail Marketing & Visual Merchandising, History of Fashion, and Textiles Science. Provided academic performance and career advising to students.

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  The Ohio State University

  Sept 1987 - Sept 1991

  Academic Advisor

  Advised students in University College on academic performance and career planning. Facilitated Freshman Orientation for incoming Human Ecology and Architecture/Landscape Architecture majors. Taught UVC 100. Lecturer (Temp) for one quarter with the Textiles & Clothing Department.

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  The Ohio State University Wexner Medical Center

  Sept 1991 - Dec 1992

  Staff Training and Development Specialist

  Managed hospital-wide employee development and New Employee Orientation curriculums. Facilitated New Employee Orientation, employee development, leadership and team building programs. Led New Employee Orientation Re-design including the design and implementation of anew peer mentoring program.

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  CompuServe

  Dec 1992 - Jul 1997

  Led company-wide performance consulting, leadership development, professional development, career development, and new associate/new leader programs. Managed 12 FTEs and $1M budget. Integrated HRD and Employee Relations functions. Led two re-organizations of the Online Services Editorial Team including a merger of multiple functions and a reduction in workforce. Led company-wide Organization Effectiveness, Performance Management Re-design, and Leadership Performance initiatives. Advised and directed executives, managers, and associates on employee relations issues including progressive discipline, EEO/Affirmative Action rules and regulations, and HR policies and practices. Managed exit interview, internal transfer, and new hire feedback programs. Show less

  • Manager Human Resoure Development & Associate Relations

    Jun 1996 - Jul 1997

  • Manager Human Resource Development

    Sept 1995 - Jun 1996

  • Supervisor Training & Development

    Sept 1994 - Sept 1995

  • Human Resources Development Specialist

    Dec 1993 - Sept 1994

  • Training Specialist

    Dec 1992 - Dec 1993
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  OhioHealth

  Jul 1997 - Apr 1998

  Management and Organizational Consultant

  Led the design and rollout of the Physician Management Fellowship Program, a leadership development initiative for physician leaders, hospital administrators, and physician practice managers. Provided internal consulting to senior administrators, service line directors, physician leaders and managers including needs assessment, design/development of learning and non-learning solutions.

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  AirTouch Cellular Eastern Region LLC

  Apr 1998 - Jul 2001

  Managed employee and leadership development as well as technical, sales and customer care training for the Eastern Region. Led 28 FTEs (6 direct reports). Oversaw 90+ programs and 11K+ annual activities for 3.4K+ employees. Led HR Transformation initiative for SVP-HR shifting the HR service delivery model from a transactional to consultative business partner (HRBP) model; recognized by David Ulrich for the successful implementation of a holistic HRBP model. Provided HR business partner support to Retail Sales and Human Resources team.

  • Director Training Organizational Development

    Jun 1999 - Jul 2001

  • Manager of Training and Development

    Oct 1998 - Jun 1999

  • Sr HR Business Partner (HRBP)

    Apr 1998 - Oct 1998
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  Verizon

  Jul 2000 - Mar 2025

  Delivered results and ROI consistently YOY through high quality, innovative learning. Directed 828 FTEs (9 direct reports) in 50+ locations; delivered 11.6M+ learning activities to 105K+ employees, 116K+ external learners, 70K+ customers; $149M operating budget.Led learning strategy, learning experience design & development, delivery, business impact/ROI analysis, learning technology, vendor management, operations, and Tuition Assistance. Executed all learning: leadership development, employee onboarding, power skills, functional skills, go-to-market product/pricing, systems, compliance, technology, change management.Led GL&D Transformation, a new location-based operating model, in 2024. Evolved how & where work is done, optimized processes, expanded global footprint, maintained learner centricity. Improved efficiency with effectiveness via a follow-the-sun working model. Hired 70 team members in India and 101 in the Philippines in 5 months while offboarding team members in the U.S. Delivered 9.8% savings in 2024; est. $28.7M 5-yr savings.Created an AI-enabled, modern learning tech ecosystem for call center reps using Nintex RPA, Skyllful, and Zenerate; yielded $10.5M+ productivity savings in one year.Upskilled sales teams enabling 2023 transformation goals; 13,505 retail reps/leaders completed Elevate for Retail, yielding 132% ROI; 2,475 business sellers/leaders completed Verizon Velocity Selling, yielding 20% productivity increase.Launched top talent executive development programs for C-suite and sr. executive roles; 29% were promoted, 23% made strategic moves within one year.Executed COVID-19 Work from Home transition training136K in 10 days. Reskilled 12K+ Retail reps to perform Customer Service and Inside Sales roles (handled 4M calls); trained business customers (e.g., CDC).Led industry in VR training including SAFE Retail Store Robbery, Customer De-escalation, Customer Empathy.Led HR Zero Based Budgeting; delivered $97.8M savings over 3 years. Show less Drove continuous improvement in L&D curriculum quality, delivery, and ROI across the Verizon Wireless enterprise while assuming leadership of new programs, functions, and initiatives. Led national instructional design, field training delivery, and communications functions. Directed team of 812 (6 direct reports) in 30+ offices across the U.S. and 35-45 contractors. Delivered 5.6M+ learning activities in 2015 to a learner base of 79K employees and 65K+ external learners. $131M operating budget.Selected by COO to lead 1 of 5 Verizon Lean Six Sigma and Design Thinking inaugural initiatives in 2012 specifically focused on Learning Effectiveness. Implemented 28 projects delivering $50.4M in savings and transformed learning operating model, technology infrastructure, portfolio of services and learning team’s capabilities.Championed and led development of L&D measurement and analytics capability delivering 15 ROI analyses in first year and earned Verizon’s recognition for 2013 Best ROI Impact Study and Practitioner of the Year from ROI Institute.Led 2009 Alltel acquisition employee and customer training efforts, meeting four-month deadline while achieving minimum employee and customer turnover. Training included onboarding 11,000+ employees and customer training supporting the migration of devices, billing systems and policies. Integrated 15 FTEs into existing L&D team. Show less Led Verizon Wireless Workforce Development organization start up in 2000 following formation of Verizon merger of Bell Atlantic, GTE, AirTouch Cellular and PrimeCo. Created Verizon Wireless learning strategy that delivered business results; grew learning organization, systems, and processes commensurate with Verizon’s business and rapidly growing employee base (43K in 2001 to 57K+ in 2005) by expanding team (37 FTEs in 2000 to 130 FTEs in 2005). Led federated L&D organization / governance, systems and programs growing learning activities from 73K in 2001 to 2M+ in 2005. $8.1M operating budget (2005).Created and rolled out Verizon-specific curriculums within 6 months (leadership, sales training, network/IT training, professional development, new employee orientation); retired all legacy programs.Led selection, installation, and legacy system migration into a single enterprise LMS in January 2001. Directed selection of new LMS in 2004 due to employee growth.Earned senior executive confidence resulting in continuous role expansion and reputation for change leadership and L&D expertise. Assumed accountability for customer service training (2001), product/pricing/device training (2002, COO’s request), customer-facing systems training (2003), data & financial services training (2005). Designed and launched the Verizon Wireless Tuition Assistance Program. Executed start-up and administration for 43K employees; drove first-year participation rate of 11.4% of workforce to 16.7% in 2014; proven self-funding employee attraction and retention vehicle.Designed and implemented first Verizon Wireless Talent Management / Succession Planning Process and first Executive Development / Top Talent Program with COO sponsorship. Multiple graduates became C-Suite executives in subsequent years. Show less

  • VP Global Learning and Development

    Aug 2016 - Mar 2025

  • Vice President of Learning and Development

    Jan 2005 - Aug 2016

  • Executive Director Workforce Development

    Jul 2000 - Jan 2005