Kenneth Edades

Experience

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  Bryce Inspired Careers

  Jul 2014 - Apr 2018

  Communications Trainer

  Job Description / Key Responsibilities:●Designed training materials for various programs offered by the company, e.g. Communication Skills, Correspondence, The Art and Science of Multitasking, and How to Prepare for a Job Interview.●Wrote marketing letters for campaign promotions to our university partners.●Conducted job interview simulations at different University Partners like St. Louis College, Nueva Ecija University of Science and Technology, Central Luzon State University, University of Pangasinan, University of North Philippines, and Lyceum-Northwestern University to give the students a first-hand experience of how their first job interview would feel like. Trained and mentored students on how to ace their first job interview by providing lectures and training on good oral and written communication skills, desirable team attitude, problem-solving skills and pleasing career personality.●Garnered the highest rating in students’ evaluation to teachers for two consecutive years (2016 and 2017) for the University Blast program of the Center for Technical Excellence Integrated School, Incorporated, a service provider for Lyceum-Northwestern University. Show less

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  9.0 Niner IELTS Review and Tutorial

  Aug 2018 - Jun 2020

  Communications Trainer

  Job Description / Key Responsibilities:● Provided quality training in the Listening, Reading, Writing and Speaking subtests of the IELTS test to students who aspire to pass / get a favorable band score in the IELTS.● Coached students, provided proper feedback and pertinent advice as they progress through their training.

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  The 9 to 5 Dropouts - Upwork client

  Jun 2020 - Jul 2022

  Customer Support Specialist

  Job Description / Key Responsibilities:•Answered customer concerns which include inquiries, requests for cancellation/refund, and subscribing customers to other products through calls, emails, and chat. Software used: Zendesk, Avochato, Yeti Text, Grasshopper and ClickFunnels.•Monitored customer progress and motivated them to complete the course for them to attain their ultimate goal of building their own shirt business and eventually drop their 9 to 5 jobs.•Moderated weekly webinars via WebinarJam.•Promoted new products for upselling. Show less

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  Upwork

  Feb 2021 - now

  •Currently handling tickets on Zendesk covering customer concerns ranging from product inquiries, refund requests, shipment status, replacement for damaged goods and more. •Consistently updating customer information, billing records, subscription requests within company’s system.•Observing proper ticket/customer handling by providing resolution within 5 to 10 minutes for minor concerns; 24 to 48 hours for major issues/escalations. •Making sure that each correspondence sent to customers is specific, accurate and courteous to maintain client retention. Show less

  • Customer Support Specialist

    Jun 2020 - now

  • Customer Support Specialist for an American sports and recreation brand

    Feb 2021 - now
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  Luxury E-Commerce Store

  Jan 2022 - now

  Customer Support Specialist

  Key Responsibilities:*Customer Assistance: I provide prompt and courteous assistance to customers via various channels (email, chat, phone) regarding order inquiries, product information, and general inquiries.*Issue Resolution: I effectively address and resolve customer concerns, including order discrepancies, delivery issues, and returns, ensuring customer satisfaction.*Product Knowledge: I always stay informed about our product offerings, promotions, and policies to assist customers accurately and efficiently.*Order Management: I process orders, track shipments, and coordinate with relevant departments to ensure smooth order fulfillment.Feedback Collection: I gather customer feedback to identify areas for improvement and contribute to ongoing enhancements in our services. Show less