Motaz Khraisat

Experience

• 

  Cisco

  Jun 2010 - Apr 2015

  Technical Support Manager - Security

   Reporting to the VP of Cisco Business Unit. Leadership, direction and daily operations management of Cisco certified Customer Support Engineers for mainly four teams specialized in the Security, VPN, AAA and application network services domain. Performing periodic technical gap studies and planning training for entry level and gap filling purposes. Responsible for strategic center-wide initiatives and projects focused on building and managing the collaboration between Cisco and Estarta Solutions. Developing and managing the first ever Middle East region employment initiative in conjunction with Cisco Net Academy and top Jordanian universities. Responsible for the consolidated operational reporting for the center to the higher management and our client. Building action plans to enhance overall customer experience and satisfaction. Established a career development program to prepare the next generation leadership within the center. During my tenure I worked as a Security TAC engineer, Trainer and Technical team lead. Show less

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  Injazat Data Systems

  Apr 2015 - Dec 2018

  Lead Deputy Manager - ITO Security Operations - SOC

   Managing security services of Injazat’s TIER 4 Data Center; one of few unique TIER 4 Data Centers in the region. Ensuring smooth Data Center related security operations. Applying best practices and maintaining up to date security solutions and recommendations. Monitoring the security industry and evolving threats and reacting accordingly. Raising PRs to upgrade the current infrastructure and maintain the support and licensing of the security controls. Collaborate with other teams to ensure continuity and integrity of the environment. Orchestrate 24/7 response to security incidents or requests and perform forensic investigation and RCA with corrective course of action. Show less

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  Tenable

  Dec 2018 - now

  • Sr. Professional Services Manager - MENA

    Mar 2022 - now

  • Sr. Professional Services Engagement Manager - MENA

    Sept 2021 - Mar 2022

  • Professional Services Engagement Manager - MENA

    Dec 2018 - Sept 2021