Experience

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  Ibm concentrix

  May 2014 - Apr 2018

  Team lead

  Former Senior Representative(TL) at IBM/Concentrix Daksh from (May 2014 to April 2018)ORGANISATION DETAILS: IBM is into customer services and leveraging ongoing investments in the business and investing in innovation solutions in the business process outsourcing services market and focus on strategic areas of its Global process services portfolio including finance, administration and procurement of supply chain management HR and mortgage servicing.ROLES AND RESPONSIBILITY AT WORK:• Worked as “Sr Representative Executive” to enhance junior representatives in their process knowledge.• Maintain product Expertise to answer customer complaints• Assist management in training and developing customer services representative.• Achieving target month on month.• Monitoring customers conversation with the representatives to make sure quality parameters are met.• Selling financial products to the clients after analysing the client’s risk appetite.• Looking after the short term and long-term funding requirements of business clients and individual customers.• Building relationships with high net worth individuals.• Answering any financial and banking queries. Contributing towards policy making.• Handling customer queries over the phone or via correspondence.• Marketing new financial products or services.• Analyzing financial reports. And bank accounts for individuals and companies. Show less

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  Orient financial brokers

  Oct 2018 - Sept 2020

  Relationship officer

  OFB brings trading diversification and trading opportunities for global market investers into Forex commodity and many other financial markets including DGCX.

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  Ey

  Jan 2022 - now

  Senior tax accountant