Experience

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  Mcdonald's

  Jul 2012 - Nov 2012

  Customer service

  Work Experience with Skills and Knowledge:• Working on a till•Hospitality• Health and safety training• Organising and listening skills•Time keeping

• 

  Ee

  Nov 2012 - May 2013

  Sales representative

  Work Experience with Skills and Knowledge:•Working towards targets• Cashed up the tills at the end of the day• Face to face communication with the public by selling a product to them• The responsibility of taking the correct ID•Keeping up to date with new phones and their different specifications

• 

  Bhs

  Oct 2013 - Jan 2014

  Customer service representative (seasonal work)

  Work Experience with Skills and Knowledge:• Face to face customer service•Fitting rooms• Use of tills• Money handling•Dealing with returns and exchanges•Security responsibility through being shifted on the security role•Completing security checks at the end of a shift

• 

  Hastings direct

  Jan 2014 - Sept 2019

  Skills used:•Policy adherence and management, employment law (focused on absence management), employee relationship management and effective communication.Responsibilities:•Coached managers and team leads on adherence to company policies and procedures•Advised on absence management cases •Coached leadership and management teams as part of the transformation project on using a new HR system•Communicated with management, employees and third parties in relation to occupational health, employee health management and early intervention providers Show less (Rotated between HR advisory, Recruitment, Learning and Development and HR Shared Services)Skills used:•Project management, GDPR compliance and adherence, Employer Brand management, new talent acquisition, research skills, process improvement, organisational skills and communication skills.Responsibilities:•Project management: research skills, improving processes, organisation skills and teamwork•Directly responsible for enabling recruitment to achieve targets and increase social media presence•Contacted and worked with third parties to increase recruitment attraction by using internal and external events and creating a social media presence•Worked with senior leadership teams to facilitate a Employer Brand management project•Worked on the new Employer Brand project which was used to develop the new careers / recruitment website and a complete rebrand of the internal Employer Brand•Successfully completed a complex Data Subject Access Request (DSAR) for a complex case •Created leader user guides and procedure manuals for a new HR system •Rewrote training material in relation to HR business processes•Effectively communicated with all levels of management to embed the new business processes•I gained vast knowledge on the above HR teams, HR practices and other departments within the company•I joined the colleague forum as a HR representative to voice colleagues’ ideas. The forum discusses company issues and drives changes to positively impact employee relations Show less Skills used: •Communication skills, personal target management, knowledge management, complaints management and conflict resolution.Responsibilities:•Customer service and complaint handling over the phone and via email•Coaching new employees on the job•Working to meet personal and team monthly targets•Computer skills on CDL and Guidewire systems•Knowledge: car, bike and van insurance and insurance policies, procedures and regulations•Trained on FCA Regulations, Financial Crime and Complaints Handling Show less

  • Operational Support

    May 2019 - Sept 2019

  • HR Advisor (Development)

    Sept 2018 - May 2019

  • HR Placement

    Jul 2017 - Sept 2018

  • Customer Service Representative

    Jan 2014 - Jul 2017
• 

  Premier sussex

  Sept 2019 - Aug 2020

  Human resources officer
• 

  St wilfrid's hospice, eastbourne

  Aug 2020 - now

  • Human Resources Advisor

    Apr 2022 - now

  • Human Resources Officer

    Aug 2020 - Apr 2022