Experience

• 

  Lake powell resorts and marinas

  May 1995 - Aug 1996

  It support technician

  Supported over 100 users on UNIX terminals, Windows PCs and Macintosh systems. Instructed users on software and hardware operation. This was summer employment only.

• 

  Lake powell resorts and marinas

  Jul 1998 - Aug 1998

  Concierge

  Guest relations expert for large (350 room) hotel on Lake Powell. Resolved guest problems and assisted leisure planning.

• 

  Indirect services

  Jan 1999 - Jan 2001

  Software developer

  This was a part time programming position while I was in school. We worked on an Access database that helped small financial institutions track a particular type of auto loans. I also set up web servers, email servers, and provided desktop technology support.

• 

  Brigham young university

  May 2001 - now

  As part of the Application Development group (and since Nov. 2018, the Support Services group) in BYU's central Office of IT, I help organize projects and plan the future for a portfolio of products and services offered to the campus. Leading a team of business analysts to create great IT solutions with special attention to the user experience. Managing the portfolio to keep the products and services financially solvent. Leading a team of business analysts as we guide the direction of IT solutions for the campus community. We have a special charge to shepherd the user experience across multiple IT services. Define strategy for a bundle of technology services, manage projects to implement that vision, negotiate with customers to keep technology aligned/integrated with university business needs. Manage a group of 100 student employees to oversee the operation of open access computer labs on campus. We manage the software on over a thousand lab computers, kiosk computers, and classroom podium computers. Our lab attendants are trained to assist patrons with a wide variety of general computer usage questions. Provide training for campus employees, with an emphasis on employees with IT related jobs. Training includes Windows and Linux servers. Significant project work to influence new products and services offered to campus by the Office of IT. Student employee, part time position. End-user training of university employees in computer software applications such as Microsoft Office.

  • Product Manager

    Mar 2015 - now

  • Portfolio Director

    Oct 2013 - Feb 2015

  • Chief Business Analyst

    Mar 2013 - Oct 2013

  • Technology Business Analyst

    Jun 2010 - Mar 2013

  • Manager, Open Access Technologies

    May 2008 - Jun 2010

  • Technical Training Coordinator

    May 2003 - May 2008

  • Course Developer/Instructor

    May 2001 - May 2003