Juan Gabriel Porras

Juan Gabriel Porras

Service Delivery Consultant

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location of Juan Gabriel PorrasCosta Rica

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  • Timeline

  • About me

    RPA Developer at Cargill

  • Education

    • Universidad Tecnológica Costarricense

      2018 - 2021
      Bachelor's degree Systems Engineering
    • Universidad de Costa Rica UCR

      2006 - 2008
      Pending Information Technology
    • Universidad Estatal a Distancia de Costa Rica

      -
      In progress Systems Engineering
    • Southern New Hampshire University

      2024 -
      Master's degree Computer and Information Systems Security/Information Assurance
  • Experience

    • HP

      Jun 2010 - Nov 2015
      Service Delivery Consultant

      Batch/Scheduling Support: Supporting ETL Tools, batch jobs, Scheduling jobs.

    • Hewlett Packard Enterprise

      Nov 2015 - Jan 2017
      Service Delivery Consultant II

      Tier 3 Monitoring Specialist.Implementing Application patches, CMDB CI owner/admin.Tier 2 Monitoring Support Supporting monitoring for Servers Windows, Unix, Linux, DB,Network Devices, Storage Devices, performance, metric alerts. Working on Change Management, ITIL process, troubleshooting App issues, working with different support groups.

    • DXC Technology

      Jan 2017 - Sept 2017
      Delivery Consultant III

      As a result of the HPE split and CSC Merge I was part of the same Team but in the new Co:Tier 3 Monitoring Specialist.Implementing Application patches, CMDB CI owner/admin.Tier 2 Monitoring Support Supporting monitoring for Servers Windows, Unix, Linux, DB,Network Devices, Storage Devices, performance, metric alerts. Working on Change Management, ITIL process, troubleshooting App issues, working with different support groups.

    • NTT DATA Services

      Nov 2017 - Mar 2018
      ETL support
    • FPT Latin America

      Jan 2018 - Oct 2018
      Web System Engineer

      ● Middleware System Engineer supporting Fraud prevention applications for an important US Bank.● Experience on load balancing administration for several applications using BIG-IP F5 Tool. ● Basic experience with DevOps tools such as Jenkins, N1, Udeploy.● Experience with AppViewX Network Automation tool.● Knowledge in admin and troubleshooting Unix/Linux environments, middleware apps.

    • Cargill

      Nov 2018 - now

      Midleware operations, including support to: MFT, Tibco, Tibfa, Boomi, Webmethods, API Gateway.Apply Automation initiatives on Middleware Technologies.

      • RPA Developer

        Jan 2020 - now
      • Middleware Analyst

        Nov 2018 - now
  • Licenses & Certifications

    • HP Operation Manager Linux

      Hewlett Packard Enterprise
      May 2016
    • RPA Fundamentals Master Class (CPE)

      The Hackett Group Inc.
      Oct 2020
      View certificate certificate
    • HP ATA Servers and Storage

      Certiport - A Pearson VUE Business
      Jun 2014
    • HP ATA Networks

      Certiport - A Pearson VUE Business
      Jul 2014
    • Automation Anywhere Certified Advanced RPA Professional (V11.0)

      Automation Anywhere
      Jan 2020
      View certificate certificate
    • ITIL Foundation

      ACQUIROS, Inc.
      Jul 2012
    • RPA Developer

      Automation Anywhere
      Jan 2021
    • Linux Essentials

      Linux Professional Institute (LPI)
      Jan 2016