Zachary Jones, CCSP

Experience

• 

  Carey International

  Apr 2005 - Sept 2005

  Temporary Customer Service Representative

  Duties, Accomplishments and Related Skills:Responsible for answering the telephones (call center environment) and addressing the service issue of clients. Use of company database (CES) to process claims, reimbursements, data entry, and other service advisories. Produce letters of correspondence to clients addressing service claims and resolutions. Meeting deadlines and time management. Working in a team environment. Accountability and management of volume service advisories. Knowledge of Microsoft word, excel, and other Microsoft office programs. Created organized log of things such as reimbursements, letters of apology, and customer issues. Show less

• 

  Prince George's County Memorial Library System

  Aug 2011 - now

  Provides reference, reader’s advisory, and computer assistance to library customers and provides instruction on the use of library catalog and databases. Assists with programming for library customers. Assists with circulation desk duties as needed.Assists with the management and review of the library collection. Participates in the maintenance and development of the library collection by weeding assigned areas and identifying library materials in need of replacement. Develops and maintains library display areas and posts community notices. Assists with the inter-library loan process as needed. Creates and maintains customer library accounts as needed. Performs routine data entry including entering customer information into library database. Prepares correspondences and reports. Creates and maintains office files and department records appropriately. Trains volunteers as needed. Acts as an ambassador and advocate for the library. Attends meetings, training, and workshops as assigned. Assists with special projects as required. Participates in the daily operations of a full service branch library by staffing the information desk. Responds to customer questions regarding both in-print and online library materials and services in the library departments.Performs other duties as assigned.Handles supervisory responsibility in absence of supervisor (opening and closing procedures, reference point for maintenance and IT issues within branch) Show less Provides reference, reader’s advisory, and computer assistance to library customers and provides instruction on the use of library catalog and databases. Assists with programming for library customers. Assists with circulation desk duties as needed.Assists with the management and review of the library collection. Participates in the maintenance and development of the library collection by weeding assigned areas and identifying library materials in need of replacement. Develops and maintains library display areas and posts community notices. Assists with the inter-library loan process as needed. Creates and maintains customer library accounts as needed. Performs routine data entry including entering customer information into library database. Prepares correspondences and reports. Creates and maintains office files and department records appropriately. Trains volunteers as needed. Acts as an ambassador and advocate for the library. Attends meetings, training, and workshops as assigned. Assists with special projects as required. Participates in the daily operations of a full service branch library by staffing the information desk. Responds to customer questions regarding both in-print and online library materials and services in the library departments.Performs other duties as assigned. Show less This position prepares materials for Integrated Library System (ILS) data entry. Unloads shipments using proper equipment (hand trucks, manual pallet jacks, carts)Assist delivery drivers with loading and verification for outgoing shipments.Accurately receives and verifies shipments against purchase orders and packing slips in accordance with established procedures by designated deadlines.Logs incoming mail/packages (Amount, Shipping Company, Category).Assist Finance/Procurement department by verifying shipments and creating packets containing packing slips, purchase orders, invoices, and logs.Immediately brings discrepancies to the attention of the Materials Management Assistant II assigned the account or, if unavailable, the Acquisitions Supervisor. Accurately and neatly notes barcoding statistics and also distributes barcoded materials in accordance with established procedures by designated deadlines. Ensures security of materials by following established procedures on an ongoing basis. Serves as backup to Materials Management Assistant I (shipping).Accurately receives and verifies shipments against invoices and packing slips in accordance with established procedures by designated deadlines. Sorts and distributes mail for staff at the Central Services Facility within two (2) hours of receipt.Assist and affixes date due labels on magazines in accordance with established procedures by designated deadlines. Show less

  • Library Associate II

    Jun 2015 - now

  • Library Associate I

    Feb 2014 - Jun 2015

  • Materials Management Assistant 1

    Aug 2011 - Feb 2014