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Aldrinald Buencillo

Aldrinald Buencillo

Online Gaming Analyst (poker)

Followers of Aldrinald Buencillo305 followers
location of Aldrinald BuencilloMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Product Manager / Operations Manager / Head of Customer Support / Igaming / Sportsbetting / Risk Management / Payment / Product and Casino

  • Education

    • University of the Philippines

      2006 - 2010
      Bachelor of Science - BS Mathematics

  • Experience

    • MicroSourcing

      Apr 2010 - Nov 2011
      Online Gaming Analyst (poker)

      Implement different poker strategies online to maximize value on each hands being played.Analyze different data sets for each player played against and make sure to include it on every decision made

    • Kambi

      Nov 2011 - Nov 2024

      Supervise a customer service support team that mainly handles sportsbook queries either via ticket sytem or hotline calls.Ensures high quality response of the team and make sure that customer satisfaction is the top priority.Develops a system and creates new routines for the team to meet SLAs and metrics agreed upon with the clients.Communicate with internal and external stakeholders. Creates monthly report of team’s performance and presents it to clients.Annual performance reviews of team members for appraisal. Show less

      • Head of Customer Support

        Apr 2019 - Nov 2024

      • Escalation and Quality Assurance Supervisor

        Nov 2014 - Apr 2019

      • Sports Analyst

        Nov 2011 - Nov 2014

    • FBM

      Mar 2025 - now
      Product and Operations Manager

  • Licenses & Certifications