Shalanda Sutton

Experience

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  Scripted1

  Feb 2006 - now

  Freelance Graphic Designer

  ResponsibilitiesDesigned logos for small businesses and artists, I am the main designer for Scripted1 I created the website and all of the flyers, promotional pieces for the company as well as Pitch Black Fashion Weekend. I have done flyers for companies and events and also created a Identity Package for artist and the clothing line. I also was able to do a few spreads for HTM Magazine and BONHEUR Fashion MagazineAccomplishmentsI was able to build my portfolio by doing different kinds of design and working with different businesses from my area. Show less

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  Wells Fargo

  Aug 2012 - Sept 2015

  Service Manager

  Trained and developed new team members in alignment with branch service standards and objectives.• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.• Developed and managed employee schedules, balancing individual requests and requirements with business needs.• Demonstrated knowledge of branch financial products, loans and lines of credit.• Conducted weekly staff meetings to motivate staff members, address concerns,and questions, plan improvements and evaluate progress toward goals.• Developed sales strategy to meet established sales objectives.• Built rapport with account holders by reaching out with productrecommendations and account updates.• Supervised team of 16 branch employees and made recommendations regardingperformance evaluations.• Implemented process improvements to increase productivity.• Generated financial and operational reports to assist management with businessstrategy.• Grew customer base by 50% over a 1-year period through community networking and innovative customer incentives. Show less

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  Regions Bank

  Nov 2015 - Aug 2016

  Branch Service Leader

  Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.• Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.• Coached staff to improve efficiency and revenue with more effective procedures and approaches.• Processed customers' deposits, transfers and cash withdrawals.• Trained staff in bank products, operations procedures and successful salesstrategies.• Protected branch assets through security monitoring and effective assessmenttechniques at each customer contact point.• Oversaw daily branch preparations to consistently open on-time and maintainreadiness to serve customers' needs.• Managed branch vault and cash supply to keep appropriate level of currency onhand. Show less

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  Amazon

  Aug 2016 - Jan 2019

  Team Manager

  Coordinated team collaboration to share ideas and build best practices.• Evaluated employee performance and coached and trained team members,increasing quality of work and employee motivation.• Led employee relations through effective communication, coaching, training, anddevelopment.• Delivered regular team meetings for aligned work towards common goals.• Recruited and trained high-performing team members, maintaining optimized customer service.• Evaluated employee performance on a daily basis and coached and trained 60team members, increasing quality of work and employee motivation.• Facilitated meetings to communicate team performance goals and results. Show less

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  CoStar Group

  Jan 2019 - Sept 2019

  Research Manager

  COSTAR Group INC - Community Research Manager01/2019 - 01/2019• Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.• Maintained budget guidelines, approved all expenses and submitted timely financial reports.• Planned or directed research, development or production activities.• Built and strengthened field partnerships to advance group research andawareness of activities.• Evaluated team member work for quality, ethics and compliance with projectspecifications.• Skilled at working independently and collaboratively in a team environment. Show less

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  The Home Depot

  Sept 2019 - Jul 2024

  Contact Center Supervisor

  Supervised and tracked phone and messaging activity using various contact center applications and software tools.• Monitored messaging quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.• Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.• Directed, guided, coached and mentored team of 12-16 agents and surpassed individual and corporate goals.• Developed and executed contact strategies and improved end-to-end processes and client satisfaction ratings. Show less

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  Hallmark University

  Jun 2024 - now

  Call Center Director