Dina Vaja

Experience

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  LloydsTSB

  Oct 2007 - Jul 2008

  Customer Advisor

  Delivering excellent customer services to all customers on the front line of the store, meeting and exceeding our customer needs. Meeting individual agreed sales and referral targets.

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  SecFinex Ltd- NYSE Euronext

  Jul 2008 - Jul 2011

  Client Relationship Manager

  Responsible for the Electronic Trading Platform, I uploaded existing and prospective client data onto internal CRM databases, identifying anomalies and matching data to client profiles. By performing operational testing, I took control of meeting quality benchmarks and exceeding client expectations by checking new releases and resolving issues prior to launch. This role was focused on client activity, performing client analysis to understand usage needs of the trading platform, and facilitating client understanding of platforms by creating and updating Internal and External User Guides for SecFinex Applications. Show less

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  S&P Global Platts

  Sept 2011 - Aug 2016

  EWindow-Operations and Support Manager

  This role balanced my technical knowledge with business acumen as I was in charge of delivering eWindow and MOC Support. With a focus on delivering internal and external 1 to 1 or group training sessions for eWindow users in person and/or via Webex, I created engaging content and delivered a wide range of duties…• Led the product development process, integrating the support of the latest technology partners and creating resources/tools • Provided guidance on testing and specifications• Delivered reporting, statistics and training tools • Completed performance analysis using Qlikview, Excel and Salesforce • Main point of contact for product awareness and domain knowledge• Led product optimisation based on eWindow, Salesforce and eWindow related tools (PERT, Discoverer, Qlikview, Webex, Lync).• Delivered client training for the first European Variable Oil Market Launch Show less

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  Argus Media

  Nov 2016 - Jul 2022

  Argus Open Markets Delivery Manager

  With a focus on project managing platform launches from concept to completion, I worked with the Business Development Team to deliver global platform launches. By taking full ownership of the project, I designed the platform road map, crafted roll out plans with a portfolio of deliverables and market launch timelines and implemented detailed project tracking. As with each of my roles, I coordinated industry engagement forums prior to launch, promoting open communications to receive feedback, resolve queries and deliver hands-on- training. Other key skills included• Assessed platform functionality • Supported the sales team with client platform sign-up and order form completion• Managed existing Argus Open Markets models • Delivered new customer and editor training • Delivered tangible product resources, translating best practice into educational tools. Show less

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  Expedia Group

  Aug 2022 - now

  Launch Manager: EMEA

  Passionate about delivering client-focused solutions, I have been at the forefront of delivering product launches across the EMEA region, translating Partner expectations and vision into tactical solutions. Embedded in this is a strong network of interdepartmental and client relationships where I am responsible for the pre-sales process. Key duties include:• Leading client relationships with a personal, hands-on approach • Developing detailed project plans from the start of the client relationship• Reviewing and sharing the plan with each partner.• Enhancing the sales lifecycle by cross selling products • Increasing the exposure to the wider product portfolio• Analysing launch requirements against compliance measures• Implementing remedial action to address non-conformance• Tracking the status of each partner • Deep diving into the launch process, promptly identifying potential risk and implementing remedial action. Show less