ROOPADEVI SHIVANANDA

Experience

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  Cynosure Network Solution Private Limited Banglore

  May 2004 - Dec 2005

  System Administrator: May 2004 – Dec 2005

  Installation & Configuration of Windows NT 4.0 Servers, Workstations, pm3.1, 95, 98. Windows XP, windows 2000, 2003• Upgrading computer Systems both Hardware and Software Install, Configure and Maintain Active Directory• Knowledge of Windows Server operating systems (Server 2003 and Server 2008 • Knowledge of relevant Microsoft technologies including, clustering, load balancing, IIS (5.0, 6.0 and 7.0), patch management, Security and policy control,• Working knowledge of x86 and x64 Server hardware technologies especially IBM Series, IBM blades• Working knowledge of SAN and NAS technologies• Working knowledge of network technologies (LAN/WAN, load balancing, firewall) and Windows system management tools• Experience implementing solutions for multi-tiered applications on Windows platforms• Utilize change management systems and maintenance windows to achieve highly available enterprise systems.• Installation and configuring Windows 2000 Professional, Windows XP, Windows 2000 Server and Windows 2003 Server.• Installation and administration of DHCP and DNS servers. Configure TCP/IP Show less

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  Jetking Infotrain Limited

  Dec 2005 - Feb 2009

  Technical Trainer for Wipro and Micro land: Dec 2005 – Feb 2009

  • Knowledge upgradation to juniors, new joiners.• Implementation of DNS, RIS, DHCP, IIS, Router configuration (Basic) of 2500 series, switch configuration 1900• Corporate trainee for win 2003 for Wipro Technologies (Cartel corporate sector) and Micro land• Installing and configuring Exchange server 2003

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  IBM

  Feb 2009 - Jan 2010

  System operation lead specialist

  > Handling tickets, troubleshooting Hardware issues. >Maximized customer satisfaction across EMEA, APAC and NA /LATAM regions through prompt resolution of issues qualitative service delivery.

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  IBM

  Feb 2011 - Sept 2021

  Project Manager

  Resolved 80% compliance issues, shifting project status from Red to Green and closing CIRAT, with a good monetary reward.Implemented change management strategy, reducing implementation time by 4% and improving operational efficiency.Implemented cross-team coordination, reducing project delays by 35% and improving workflow and stakeholder satisfaction.Optimized project status communications, resulting in a 20% rise in on-time delivery rates and improved stakeholder engagement Show less

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  AVASO Technology Solutions

  Oct 2021 - Jan 2022

  Project Manager Program Management Office

  Initiated/Executed a comprehensive change management plan with stakeholder engagement, clear communication, and training programs, leading to a 20% reduction in implementation time and enhanced operational efficiency.Established a centralized PM HUB, integrating 6 Project Managers and a Program Manager, resulting in 20% reduction in project coordination time and 16% improvement in operational efficiency.Revamped project status reporting systems, boosting visibility and contributing to a 30% improvement in on-time project deliveries Show less

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  DXC Technology

  Jan 2022 - Jun 2022

  Cloud and Infrastructure Project Manager

  Received a Certificate of recognition for successful critical cloud migration from Fortum customer - DXC Technology, resulting in 100% uptime and 23% reduction in operational costs.Successfully collaborated the migration process for 16 applications, ensuring 100% uptime and minimal downtime, while implementing new security protocols to enhance system reliability.Developed and implemented a stakeholder engagement plan, resulting in 100% stakeholder satisfaction, reduced conflicts by 70%, and ensured successful project completion with enhanced collaboration.Implemented streamlined reporting processes, enhancing project transparency and achieving a 25% increase in timely project completions Show less

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  Capgemini Technology Solutions Limited

  Jul 2022 - Sept 2024

  Senior Manager

  Achieved the Connected Manager Certification from Capgemini in 2023, enhancing skills in strategic planning and team management.Achieved a 20% increase in operational efficiency through strategic team collaboration, enhancing overall project delivery and success. Demonstrated cross-functional team collaboration skills, driving projects forward and ensuring timely completion.Addressed customer concerns on resource rates, enabling smooth migration, scope expansion, and budget increase. Boosted profit margins by 30% and secured two more projects, raising margins to 38%.Mitigated critical project risks, ensuring on-time delivery and 100% client satisfaction.Optimized escalation process and KPI tracking system, resulting in a 30% reduction in response times and project timelines, and a significant enhancement in stakeholder trust and quality.Implemented resource optimization, resulting in 20% reduction in delivery timelines and enhanced team productivity.Revamped outdated processes, streamlined workflows, and ensured technical adherence, resulting in a 30% reduction in delivery time and enhanced project quality and client satisfaction.Developed and implemented a comprehensive financial planning strategy, resulting in a 28% reduction in budget overruns and improved financial accuracy.Developed and adapted a standardized project management framework and robust data governance practices, resulting in a 20% reduction in project delays and enhanced data accuracy.Improved project visibility through streamlined status reporting, resulting in a 15% increase in on-time project delivery metrics.Identified and mitigated risk on high-priority project, achieving 15% on-time delivery and 10% reduction in project timelines. Show less

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  ACL Digital

  Feb 2025 - Feb 2025

  Technical Program Manager
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  Tesco

  Feb 2025 - now

  Technical Program Manager