Arunkumar Sivaji

Experience

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  ITC Sheraton Park,Chennai

  Jan 2000 - Jan 2004

  Floor In-charge( Self checker)
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  Emirates Palace

  Nov 2004 - Nov 2006

  Housekeeping Attendant / Service Supervisor
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  Hyatt Hotels Corporation

  Jan 2007 - Jan 2013

  Teamleader

  1.Provide helpful, friendly, prompt and personalized service to the guests.2. Responsible for keys under control to ensure safety and security of guests and hotel property.3. Responsible for maintaining all equipment, carpets & fixtures of the area under control.4. Assist in effective handling of uniforms and linen.5. Responsible for handling Housekeeping desk efficiently by coordinating with concerned person as well as constant follow up.6. Attend and learn through behavioral and vocational training in own and related work areas to enhance skills and develop multi functionality.7. Attend training on fire safety & security systems.8. Maintain excellent professionalism amongst all staff, help and guide them to enhance their performance.9. Coordinate with all related departments to provide prompt, courteous & efficient service to the guests.10. Build and maintain friendly relationship with guests.11. Adhere to all the Brand Standards and Procedure and Standard Manual12. To immediately report lost & found items and ensure adherence to lost and found procedure of the hotel Show less

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  Grand Hyatt

  Jul 2007 - Mar 2014

  Team Leader

  Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.Assists to manage all functions related to the cleanliness of the hotels guest rooms and floorsHandles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Works with the Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.Assigns duties and responsibilities to Housekeeping Attendants.Conducts checks on works done by Housekeeping AttendantsReports lost and damaged items.Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.Plans and schedules periodic works such as, carpet shampooing, and high dusting.Performs pre-setup for V.I.P. arrivals.Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate training.Ensures high standards of personal presentation and grooming.Carries out any other reasonable duties and responsibilities as assigned. Show less

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  Hyatt Hotels Corporation

  Mar 2014 - Dec 2014

  Assistant Manager Housekeeping

  As Assistant Manager Housekeeping, responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. As Assistant Manager Housekeeping responsible to manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house areas.

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  Sterling's MAC Hotel

  Dec 2014 - Sept 2016

  Deputy Executive Housekeeper

  Reports directly to the Executive Housekeeper. Responsible for the Housekeeping department in the absence of the Executive Housekeeper. Attends internal and external meetings Provides supervision of Housekeeping personnel. Interacts with guests as well as individuals outside the hotel including suppliers and contractors. Co-operates, co-ordinates and communicates with department heads as required. Sets out the daily duties of supervisory and non supervisory personnel. Monitors Housekeeping personnel to ensure rooms, and particularly those known repeat guests and other VIP’s receive special attention. Informs other operating departments of Housekeeping matters which concern others notably the front office, to ensure accurate room status, in addition to communicating with Maintenance. Ensures the smooth running of the Laundry facility. Establishes and maintains effective employee relations. Assists Executive Housekeeper in personnel related matters such as interviewing, appraising. Identifies training needs, assists in developing formal training plans and implementing training sessions. Schedules routine inspections by supervisors, of all housekeeping areas including occupied and vacant rooms. To comply with statutory and legal requirements for fire, health, safety and hygiene and ensure that all members of the team are also trained accordingly. Assist with ensuring we exceed our customer expectations through exceptional customer service. Show less

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  Oakwood Worldwide

  Sept 2016 - Aug 2019

  Housekeeping Manager
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  CBRE

  Oct 2022 - now

  Manager Soft Services
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  Cushman & Wakefield

  Nov 2022 - now

  Facilities Manager