Muhammad Zafri Bin Ahmad Muzafar Khan

Experience

• 

  AirAsia

  May 2016 - Nov 2017

  Ramp Agent
• 

  GTR

  Nov 2017 - now

  Responsibilities:• Manage, administer and monitor ground operations either above or below the wing toensure all tasks are in compliance with safety standards and ensure that the service deliveryis in accordance with the Service Level Agreement (SLA). - Comply with safety and securityregulations.• Maintain a high standard of discipline among staff.• Ensure company memos, company manuals, and operating manuals are regularly read tokeep updated on current procedures and regulations.• Deputize ACC Manager when needed.• Working detail guidelines will be provided where applicable.• Perform any other activities related to ground operations as required by the company.Duties:• Responsible for the management of all ground operation activities within a shift,overseeing all key decisions and communication processes to ensure effective operation.• Communicate with all levels of management, customers, and other stakeholders in a timelyand accurate manner to ensure that the flow of services is efficient and effective.• Ensure resources and equipment are available to meet the operational requirements.• Coordinate daily flight activities between all operating departments and ensure safeand on-time turnaround.• Monitor and ensure safe On-Time Performance (OTP) and other KPIs targets are met.• Maintain close and effective business relationships with all stakeholders and variouscontrol authorities.• Forward end of shift report to the management and ensure briefing is done duringhandover and take over• Serve as a focal point of contact in an event of Emergency and responsible to disseminatenature of the emergency to the key personnel and senior management team.• Conduct an investigation on the operational discrepancy and raise reports to the management.• Comply and ensure safety and security standards of the company, airlines and CAAM areadhered to during operations. Show less Responsibilities:• Digitalize all ramp operational tools and documents from paper to system Duties:• Improving inhouse GTR Baggage Reconciliation System to be more efficient and relevant for Ramp baggage operations • Improving eReadback to receive a tally and accurate information to make operations team can be more efficient and act accordingly with immediate action (eg : A17) • To ensure all Ramp Aircraft Handling operations using eReadback (Digital LIR) instead of using carbon paper • Organizing control center Dashboard system that can generate digital report in order to remove all paper report for future purpose and paperless • Rostering System for Ramp manpower movement and flight schedule that they can receive in their personal phone • Assisting GTR IT for Boarding Gate Apps that has been used by GS to make sure Ramp AH receiving A17 information immediately Show less

  • Senior Manager

    Aug 2022 - now

  • Duty Terminal Manager

    Aug 2020 - Sept 2022

  • Ramp Operation Officer

    Apr 2019 - Jul 2020

  • Ramp Agent

    Nov 2017 - Mar 2019