
Rachel Haake
HR Assistant

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About me
Head of Change at Crown Commercial Service
Education

North Hertfordshire Colleage
-CIPD Post Graduate Certificate in Personnel and Development
Liverpool John Moores University
-Bachelor’s Degree
Experience

Ford Motor Company
Jul 2001 - Jul 2002HR AssistantProviding efficient and effective HR administrative service across a range of HR areas in a unionised private sector workplace.Production of the monthly HR dashboard for the Senior Management Team.

MBDA
Sept 2003 - Jun 2006HR AdvisorProvision of HR advice, support and coaching to Line Managers on all areas of HR policy including: flexible working requests, discipline and grievance, performance management and sickness absence.Developed and implemented HR policies within a unionised private sector workplace including discipline and grievance procedures.Managed all permanent and temporary agency worker recruitment activities within an engineering and technical customer base of 1300 across multiple sites.Planned and ran the site induction programme.Managed the annual Graduate Recruitment Programme of 60 vacancies; all stages from advertising to offer, including the planning and execution of Assessment Centres. Show less

Wiltshire & Swindon Fire Authority
Jun 2006 - Mar 2013HR Advisor and Operations Team LeaderSupervise the HR Operations Team in delivering payroll services to 800 employees.Oversee the management and development of the HR system.Drive continuous and improved performance through leading review of HR processes.HR lead on the implementation of a new payroll system; consulting and working with key stakeholders to understand and deliver requirements. Escalation of issues and relationship building with the new provider.HR lead on the implementation of a new integrated HR System; working with key stakeholders to understand their requirements, escalating issues and liaison with the supplier to deliver a solutions. Delivery of end user training to HR, Line Managers and employees.Provide daily advice, support, guidance to managers across the business in all areas of HR policy including: recruitment and selection, sickness absence, disciplinary and grievance, terms and conditions within a public sector unionised workplace.Formulating, implementing, reviewing and evaluating HR policies & procedures.Develop and deliver HR training to line managers and employees.Manage a caseload of employee relations issues consisting of individual and collective grievances, disciplinary, sickness absence, capability, contractual changes. Show less

ACC Liverpool
Mar 2013 - May 2014HR AdvisorProvide proactive and responsive HR advice, support and guidance to the business across all areas of HR, within a private sector unionised workplace.Lead on HR project work to assist the organisation to meet its overall business objectivesManage a caseload of employee relations issues consisting of discipline, capability, sickness absence, contractual changes. Advising managers throughout the entire process.Lead on recruitment activity to support growth in all areas of the business. Supporting and advising managers throughout the entire process from business case to induction.Development and delivery of HR and H&S induction to new staff.Develop and implement HR policies.Develop and maintain productive and collaborative relationships with colleagues, service partners and customers across the business.Prepare monthly HR activity board report for the Senior Management Team. Show less

Crown Commercial Service
Jun 2014 - nowProvide professional HR support and advice to managers where business risk requires such.Provide professional HR advice to stakeholders on all areas of the employee lifecycle including recruitment; on-boarding; performance management and capability; employment legislation; contracts of employment; retention; redeployment and redundancy; employee relations and policy Work with stakeholders to identify individual and collective learning and development needs, feed these back to the corporate learning and development function for actionDrive and help embed a performance management culture within the business area as a means of driving business improvement by ensuring clear objectives, feedback and the improvement of customer service through behaviours aligned with our values. Maintain a full knowledge of T&C, Crown Commercial Service policy and procedure and employment law and HR best practiceEnsure compliance and promote Equal Opportunities and the Diversity agenda in all areas of people management throughout Crown Commercial ServiceCoach and support line managers involved in ER casesEscalate high risk ER issues to Senior HRBP as appropriateTake the operational HR lead on a specialist area.Consult and deliver new/amended policies and procedures into the business area. Support delivery of the HR Strategy and partnering modelDeputise for the HRPB as appropriate.Proactively gain key client feedback to aid HR functions improve service levels and alert HR areas where an issue/project may impact on other areasManage the HR Dashboard and Management Information Show less
Head of Change Management
Jan 2024 - nowSenior HR Business Partner
Feb 2018 - nowHR Business Partner
Nov 2015 - Jan 2018HR Advisor
Jun 2014 - Nov 2015
Licenses & Certifications

Prosci® Certified Change Practitioner - Delivered by CMC Partnership Globa
Prosci- View certificate

Prosci® Certified Change Practitioner - Delivered by CMC Partnership Global
ProsciMar 2021
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