Krystan Rivera

Experience

• 

  City of Port Lavaca

  May 2009 - Aug 2012

  Telecommunicator

  • Answer phone inquiries, and refer calls not requiring assistant to appropriate departments and agencies.• Question callers to determine their specific needs• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.• Enter, update, and retrieve information from • Relay information and messages to the appropriate personnel• Maintain and manage records such as details of calls, dispatches, and messages. Show less

• 

  Rosenberg Police Department

  Aug 2012 - May 2023

  • Records management: Maintain logs, prepare reports, and direct the preparation, handling, and maintenance of department data.• Liaise with administrative professionals from different business units/divisions• Assist with annual budget structure and strategic planning• Manage monthly calendars, schedule meetings and appointments; notifies attendees, and makes necessary arrangements including travel• Facilitate training for 17 staff members, track all initial and refresher requirements to meet state and departmental standards• Coordinate departmental and human resources logistics for the recruitment of new hires such as skills testing assignments and validation reports• Writes investigative summaries and reports documenting investigative activities involving staff members• Responsible for the development and formatting of routine materials including: correspondence, memos, directives, reports, policies, procedures, and confidential material• Request, purchase and issue equipment and supplies• Organize and maintain file systems and confidential documents• Maintain proficiency in Microsoft Office, Excel, PowerPoint and Word by writing policies, directives and memos Show less • Answer phone inquiries, and refer calls not requiring assistant to appropriate departments and agencies.• Maintain and update departmental files, records and publications; maintain confidential files and materials • Conducts research using various law enforcement databases and analyzes data obtained from research• Enter, update, and retrieve confidential information • Distribute information and messages to the appropriate personnel• Maintain a level of professionalism with not only the public but with fellow coworkers• Compete team projects or individual projects as assigned by management Show less

  • Director Of Public Safety

    Dec 2018 - May 2023

  • Public Safety Communications Supervisor

    Oct 2013 - Dec 2018

  • Public Safety Communications Specialist

    Aug 2012 - Oct 2013
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  Motorola Solutions

  May 2023 - now

  Customer Success Advocate - Onboarding