Nitant Pranshu

Experience

• 

  Wipro Technologies

  Mar 2010 - Feb 2017

  Addressing and resolving basic incidents and requests; logging all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of my ability or responsibility.Using the appropriate CTI categories for logging incidents and requests.Creating a positive customer support experience and building strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.Ensuring end-to-end customer experience and providing a single point-of-contact for the customer.Analyzing and resolving incidents and requests regarding use of application software or hardware. Logging and tracking incidents and requests from identification through resolution.Follow up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Documenting resolutions and updates self-help and staff knowledge bases.Growing general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.Providing after hours and on-call support as needed.Adhering to and supporting HCA IT&S standards, policies, and procedures.Maintaining and protecting confidentiality with regard to all aspects of patient care and employee information.Adhering to Code of Conduct and Mission and Value statements.Performing other duties as assigned. Show less

  • Project Engineer

    Mar 2010 - Feb 2017

  • Project Engineer

    Mar 2010 - Feb 2017
• 

  Tata Consultancy Services

  Feb 2017 - Feb 2022

  • Business Process Lead

    Jun 2021 - Feb 2022

  • Senior Associate

    Feb 2017 - Jun 2021
• 

  MetLife

  Mar 2022 - now

  Assistant Manager