Christopher Hvegholm

Experience

• 

  Best Buy

  Oct 2008 - Aug 2014

  Sales Supervisor

  Engaged customers to build complex, connected solutions in a fast-paced, dynamic environment where customers felt supported and left delighted. Inspired customers by showing them what’s possible with technology and participated in active listening to help determine the customer’s needs. Used innovative training tools to stay current and confident, driving profitable growth and achieving individual and department goals. Trained all employees to meet company customer service standards and gave appropriate feedback. Set goals for employees and followed up with performance evaluations; created training rhythm based on employee needs. Maintained a professional and positive attitude while working with upset customers and strove for customer satisfaction. Show less

• 

  CarMax

  Aug 2014 - Feb 2015

  Service Advisor

  • Ascertain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.• Prepare Repair Orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answer questions and concerns; arrange towing and temporary transportation.• Maintain automotive records by recording problems and corrective actions planned. Show less

• 

  AMN Health

  Feb 2015 - Mar 2016

  Emergency Medicine Territory Sales

  Serve as a staffing consultant to hospital and emergency room administrators and physicians to assist in resource management. I determine staffing needs at various facilities, and reach out to physicians in multiple states to match qualified professionals to staffing needs. In some situations, I will need to plan time for the physician to meet local or state qualifications to provide the required coverage. I also partner with the CEO of the hospital to assist in transition management. Specifically, when the hospital wants to let the contracted physician group go and bring specialties in-house. Show less

• 

  AMN Healthcare

  Mar 2016 - Jul 2017

  Credentialing Analyst

  Manage all facets of the physician application process. Including the setup of drug screens, conducting background checks, fingerprinting, and coordinating site orientation for the physician. Create and audit reports of where physicians are at in the credentialing process and facilitate communication between the physician and the client.

• 

  Allsec Technologies Limited

  Jul 2017 - Dec 2017

  AML - Anti Money Laundering

  Provided first review of reported transactions and investigated items of concern before making first level decisions based off compliance to Anti Money Laundering, Bank Secrecy Act of 1970, Office of Foreign Assets Control, and other guidelines and regulations. Documented and reported all findings in case management software while having utilized knowledge of AML laws including BSA Patriot Act and US Treasury guidelines. Maintained strong investigative skills; the ability to work independently, demonstrated extensive Compliance knowledge while monitoring and managing at least 4 cases for suspicious activities daily. Identified multiple significant cases, red flags and patterns associated with the laundering of illicit funds.Starting in October of 2017, promoted to conduct second level manager revisory reviews. Responsibilities included review first level decisions and reasonings, conducting additional research, adjusting decisions as needed, giving feedback, and requesting KYC information as needed. Assisted and provided information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing. Analyzed potential Office of Foreign Assets Control (OFAC) hits to ensure transactions followed United States sanctions guideline. Closed cases that were determined as No Risk at lowest level and escalated other cases for Further Review to the SAR team. Show less

• 

  Charles Schwab

  Feb 2018 - now

  • Manager, Client Advocacy

    Apr 2020 - now

  • Associate financial services professional

    Feb 2018 - Apr 2020