Deven .

Experience

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  Convergys

  Jan 2014 - Jun 2015

  Senior Sales Associate -- Spanish

  Handling Customer Service Chats in Spanish Language.1) Providing the user Internet, Home Phone, Cable and Home Security Services.2) Spread the awareness for the users about the new services plans and packages.3) Regaining the confidence of existing user who all are paying higher amount for the services.

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  UnitedLex

  Jun 2015 - Jun 2017

  Sr. Analyst Spanish Helpdesk

  Overall contract solutions to the end users from Due Diligence to Archival using Ariba and Onyx applications.1) Contract Review policy Global Procurement Legal Review Finance Review.2) Contract approval policy as per the threshold.3) Report Generation and providing it to different counter parts in Spain, Argentina, Colombia, Mexico and Brazil etc.4)Client SL tracking and reporting.5) Updating, uploading and retiring old versions of contract templates as per different geo market and their policy matrix.6) Translation of Legal(contractual) documents from Spanish to English and English to Spanish.7) Helping new team mates to learn the process structure in order to avoid the major escalations.8 ) Making tracks of all types of existing contracts in application Onyx and Ariba to retrieve the status respectively as a weekly task through automation.9) Validation and creation of transaction parties (vendors) in order to create contracts asap to maintain the compliance statistics. Show less

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  Accenture

  Jun 2017 - Aug 2019

  From July 16, 2018 moved to another project called Oaks within Accenture.My roles and responsibilities are mentioned below. 1. Creating Spain region customer consignments orders for Import ,export and domestic movement within Spain or to other countries.2. Providing the Proof of delivery of consignment to customers.3.Sharing the consignment status with customer.4.Educating customers about policy and procedure of consignment of every country where they would like to ship the goods.a)Policies of Embargo Countries b)Policies of delivering goods in any region around the world with mode of transport c) Advising customers about the charges of service mode according to the regiond) Calculation of tax duty for imports and exports consignments as per the region around the world.Reporting Task,a) .Creating everyday day end report to calculate Number of consignments bookedb). Calculation of average handling timec).Number of consignments booked by each individual team mated). Classifying the numbers and type of consignments booked every day. e). Calculation of SLA percentage met or not metf). Creating Daily, weekly and monthly Dashboard. Show less Being an SME(subject matter expert) of the project called FOBO particularly for the market Latin America.The project is related to Finance and Accounting.My core jobs in the project are mentioned below.- Processing invoices of both spanish and English language through vendor management system called DFM and POPL. - Creating weekly Chile, México and Argentina Fuel vendor reports through SAP in order to calculate interest per invoice for fuel service.- Tracking the Data of all open and closed vendor queries through Service now.-Downloading Invoices from different vendor portals in order to image them in our system to pay them within our TAT.- Associating client conference calls in order to avoid the process gap between both parties particularly in spanish language.- Performing the quality of invoices in the system within my team in order to verify account code and description in spanish language.- Helping the new team mates in order to learn the project in and out.Reporting Tasks,1. Creating everyday DSR report.2. Tracking all data of all open and closed vendor queries through Service now tool.3. Creation of 3-hour report to know resolved incidents.4 Creation of Day end report in order to know the target is completed by each FTE.5. Updating route cause analysis tracker to eradicate the same sort of escalations in future.6. Providing the weekly Dashboard to management to review the number incidents pending to be resolved.7. Creation of Monthly volume tracker in order to keep the management informed about the KPI achieved percentage. Show less

  • Language Cert Mgmt Senior analyst(Spanish)

    Jul 2018 - Aug 2019

  • Language Cert Mgmt Senior Analyst (Spanish Language)

    Jun 2017 - Jul 2018
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  IAC Group

  Jan 2020 - Mar 2021

  Sr. Executive Finance offshore

  Procure to pay finance activities.1) Invoice processing through ERP called QAD.2) Handling Vendor management queries.3) Update purchase orders.4 ) Align with buyers to update or amend purchase order.5) Vendor monthly, quarterly and yearly reconciliation.6) Making conferences with Mexican vendors and onshore teams in Mexico.7) Providing payment advisory to various automotive vendors.8) Preparing weekly and monthly production Database.9) Preparation of monthly price log.10) Reviewing cross border transit time etc., Other roles and responsibilities:- -Provide training to the new joiners.-Helping team folks on various different production activity, difficulties and challenge facing situations.-PPT creations of Standard operating procedure.-Updating weekly charge code trackers.-Maintaining project FMEA.-Maintaining weekly and monthly dashboards.-Maintaining RCA and error log trackers. Show less

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  Johnson Controls

  Jun 2021 - May 2023

  Deputy Manager Record to Report (Spanish Confrences and documentation)

  Job Profile:: Associated with Onshore team for translating the Knowledge transfer sessions from Mexico to India : SOPs translations from Spanish to English and vice and versa: ERP access related documentation translation from Spanish to English and vice Versa : Uploading Reclassification, write off and accruals journal entries in Geminis and JIRA : Completing month end activitiesa) Quantum Derivative b) ARI URI Reportc)FX revaluation d) Exposure Grid: Responding external and internal audit queries.: Driving Closed Loop activity at Month end.: HFM update at month end.: FX Revaluation run for Accounts payable, Accounts receivable and Inter-company ledger.: Calculation of FX accrual posting in Gemenis ERP: Bad Debt Reserve calculation.: Unapplied Cash calculation and accrual posting: Manual Journal entry creation and posting of Payroll expenses i.e., Salary paid in previous month, Retirement benefits , local Argentina Market expense related to payroll and local Taxation( SEC, FAECYS, ESTRELLA, INACAP): Sending Ledger Balance to Business Unit in Argentina for Provisions posting.: Preparing Bank Reconciliations for various banks in Chile Market : Preparation of T&E reconciliations: Preparation of Deferred income analysis : Preparing Journals for Income habilitation in subscribers business: Preparing Payroll social security reclassification to P&L: Preparing patents and insurance amortisation journals and reconciliations: Preparing and reconciling FX derivative through Quantum Report in currencies USD vs CLP and EUR vs CLP for subscriber and retail business: Preparing Abnormal charges report for various employee expenses: Preparing FX analysis at Month end closure for both subscriber and Retail channels: Uploading Trial Balance to HFM and One stream: Correcting Errors in HFM persisting due to new accounts additions in ERP Show less

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  Oracle

  May 2023 - now

  Lead Analyst Collections (Spanish Confrences and Documentation)

  My Daily Activities are mentioned below: : Transitioning activities of Order to cash: Document creation for process related guidance of Order to cash : Reviewing new transaction register everyday: Reviewing transaction hold and incomplete for invoice generation queries: Reviewing Rejected invoice status: Weekly PPT creation for top 10 clients of business ensuring the smooth receiving of orders and invoices : Weekly conferences with Sales and Legal team for disputes and rejected invoices: Preparing executive summary: Reviewing Service requests for complete team for quality and audit purpose: Posting Revenue reversal entries: Handling Credit Memo and Credit Memo Re-bill queries:Working Closely with Chile Market Place sales POC and Business Analysis Team: Review Purchase Orders, HES and HEM for invoicing: Handling contacts for Line of Business Cloud, ACS , Aconex, Education, Support Renewal, ERP and Oracle Cloud Infrastructure (OCI) etc.: Maintaining Communication Channel Between India and Chile users through spanish language.: Reviewing Manual MIT and Business Module invoice creation in SPM cloud: Working on ERP Oracle Fusion and Oracle GSI: Following up with Sales POC for the missing documentation in Invoice delivery: Maintaining DSO and leverages upon customers: Coordinating with Sales, Collections and Business operations for the various resolutions:Handling customer name changes and license assignment queries: Handling contacts for Web Invoicing customers where monthly business is more than 100k USD Show less