Malissa Amos

Experience

• 

  Taco Bell

  Jan 1996 - Jan 2001

  Restaurant Manager

  Accountable for providing leadership, coaching and developing staff. Responsible for all financial areas of the restaurant including scheduling, food ordering, and repair and maintenance budget.

• 

  Jack in the Box

  Jan 2001 - Jan 2009

  Restaurant Manager

  Accountable for providing leadership, coaching and developing staff. Responsible for all financial areas of the restaurant including scheduling, food ordering, and repair and maintenance budget.

• 

  Jack in the Box

  May 2009 - Jan 2017

  Responsible for delivering and facilitating training and management development programs and materials, as well as providing consultation to field management related to or involving the areas of restaurant performance, brand procedures, policies, initiatives, leadership and management development in order to drive operational execution, sales profitability and guest service performance. Responsible for consulting with company area/restaurant management and franchise operators in the areas of internal service, guest service, restaurant environment, food quality and safety, and other company initiatives, in addition to executing field human resources and training systems and processes. Responsible for assisting with the hiring and training of new employees and managers in our emerging markets. With a focus in the areas of internal service, guest service, restaurant environment, food quality and safety, and other company initiatives, in addition to executing field human resources and training systems and processes.

  • Training and Development Specialist

    Oct 2012 - Jan 2017

  • People & Organizational Effectivness Consultant

    Oct 2010 - Oct 2012

  • Strike Team Captain

    May 2009 - Oct 2010
• 

  Wingstop Restaurants, Inc.

  Feb 2017 - Aug 2019

  New Restaurant Opening Trainer
• 

  Tropical Smoothie Cafe

  Aug 2019 - now

  • Manager

    Mar 2022 - now

  • New Cafe Opener

    Aug 2019 - now