Keely Middleton

Experience

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  Texas A&M University

  Jan 2014 - Dec 2015

  Athletic Tutor
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  Deloitte

  Jun 2015 - Aug 2015

  Human Capital Summer Scholar
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  Deloitte

  Jun 2016 - May 2019

  Designed and delivered leadership visioning workshops, alignment activities, and executive communications. Managed multi-dimensional communication strategy and products distributed across thousands of impacted employees. Created change agent networks in client organizations to organize a team of product and change champions. Led client training team which delivered a training strategy, key messages, and end-user learning materials. Worked on several large ERP implementations with partners including Oracle, SalesForce, and Workday. Show less

  • Consultant

    Jul 2018 - May 2019

  • Human Capital Analyst

    Jun 2016 - Jul 2018
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  Loxo

  May 2019 - Mar 2021

  Owned top accounts through the entire customer journey from the sales process through onboarding and renewal. Created and delivered on communication strategies and timelines for large product releases to segmented user audiences. Develop customer playbooks, surveys, and help resources to guide customers through onboarding and mitigate churn. Oversaw the customer experience for small to medium accounts from onboarding through renewal. Redesigned the customer onboarding and engagement journey, training curriculum, and communication strategies.

  • Senior Enterprise Customer Success Manager

    Aug 2020 - Mar 2021

  • Customer Success Manager

    May 2019 - Aug 2020
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  Propeller

  Mar 2021 - now

  Propeller is a management consulting firm with offices in Portland, San Francisco, Silicon Valley, and Denver. We’re consultants, fixers, and change makers -but mostly we’re a company full of people who love the adventure of solving complex problems. Please feel free to get in touch to learn more about how we can help your organization solve its toughest challenges.

  • People & Change Practice Lead

    Feb 2022 - now

  • Consultant

    Mar 2021 - Jan 2022