Amakievi Lambert ACIPM, HRPL

Experience

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  Heritage Bank Plc

  Apr 2021 - Jun 2024

  Managed in-house recruitment for Heritage Bank’s Victoria Island branch, collaborating with hiring managers to define staffing requirements, outline job specifications, and source, screen, interview, and select candidates for a variety of roles including marketing executives, tellers, customer representatives, and operations manager positions.Accomplishments include:🔹Enhanced talent acquisition strategies, optimizing efficiency by developing comprehensive job descriptions and collaborating closely with hiring managers.🔹Conducted thorough candidate screenings and assessments, ensuring a precise match between candidate skills and organizational needs.🔹Built and maintained a robust pipeline of qualified candidates, anticipating and fulfilling staffing requirements promptly and effectively.🔹Managed negotiations and facilitated seamless hiring processes, securing top talent and ensuring a positive candidate experience.🔹Utilized HRFlex™ for efficient applicant tracking and management, optimizing candidate workflows and reporting accuracy. Show less Supervised a team of 8 bank service representatives to achieve customer service targets, manage branch activities and expenses, collaborate with product development teams to ensure operational efficiency, and provide exceptional customer service through timely staff training and the implementation of process improvement strategies.Accomplishments include:🔹Achieved and surpassed customer service targets by supervising a team of 8 bank service representatives, leading to the attainment of customer service goals.🔹Monitored all branch activities, including expenses and daily reporting, ensuring efficient operations and compliance with financial protocols.🔹Collaborated closely with diverse product development departments to streamline processes and enhance operational efficiency.🔹Assessed individual customer needs and effectively recommended tailored products and services, resulting in increased customer satisfaction and sales.🔹Enhanced customer experience through comprehensive staff training, continuous process improvement initiatives, and regular performance monitoring. Show less Ensured seamless customer transactions and operational efficiency by supervising and training Service Associates, meticulously verifying their transactions, and optimizing Automated Teller Machine (ATM) operations and vault management.Accomplishments include:🔹Ensured timely and policy-compliant customer transactions by supervising and training Service Associates, resulting in enhanced service delivery.🔹Authorized and verified transactions on the system, ensuring accuracy and compliance with policy guidelines and fostering a culture of accountability.🔹Monitored and optimized the operational efficiency of Automated Teller Machines (ATMs), maintaining accurate records and overseeing vault management to ensure secure and seamless banking operations. Show less Received extensive training in banking operations as a Graduate Trainee at Heritage Bank Training School, gaining in-depth knowledge of banking operations, transaction processing, credit analysis, treasury management, business banking, and business ethics and etiquette. Accomplishments include:🔹Completed rigorous banking operations training programs as a Graduate Trainee at Heritage Bank Training School, mastering financial principles, banking procedures, and customer service standards crucial for effective client engagement and operational excellence.🔹Acquired hands-on experience in various aspects of banking operations during comprehensive training at Heritage Bank Training School, including transaction processing, compliance management, and customer relationship building, preparing for a successful career in the financial services industry. Show less

  • Talent Resourcing Officer

    Oct 2023 - Jun 2024

  • Acting Service Manager

    Apr 2023 - Oct 2023

  • Cash Officer

    Jul 2021 - Mar 2023

  • Graduate Trainee

    Apr 2021 - Jul 2021
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  Quantum Analytics NG

  Jan 2023 - Jul 2023

  Data Analyst

  Utilized advanced data analysis techniques to extract valuable insights, ensured data accuracy through rigorous validation processes, and developed interactive dashboards using Excel, Tableau, and Power BI to facilitate informed decision-making and strategic planning.Accomplishments include:🔹Uncovered valuable insights by analyzing and interpreting large datasets, contributing to data-driven decision-making.🔹Ensured data accuracy and reliability through meticulous data cleaning and validation processes.🔹Developed interactive dashboards and reports using Excel, Tableau, and Power BI to effectively visualize key findings and support strategic initiatives. Show less