Bilal Nasr

Experience

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  Campobar Baakline

  Feb 2017 - Jan 2020

  Bar Manager

  - Implemented and maintained high standards of customer service, creating a welcoming atmosphere for patrons and fostering a positive customer experience.- Developed and updated the bar's beverage menu, introducing new cocktails and adapting offerings to current market trends.- Managed inventory, ordering, and stock control, optimizing levels to minimize waste and maximize profitability.- Conducted regular staff training sessions on product knowledge, customer service, and responsible alcohol service to uphold compliance with legal regulations.- Collaborated with vendors to negotiate pricing, manage deliveries, and establish strong relationships to ensure the availability of quality products.- Handled customer feedback and concerns, addressing issues promptly to maintain a positive reputation for the establishment.- Maintained a safe and clean environment by enforcing health and safety standards, overseeing regular equipment maintenance, and implementing security measures. Show less

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  Goodie Goods

  Aug 2019 - Jul 2020

  Store Manager

  - Addressed customer concerns and inquiries, resolving issues promptly to maintain high levels of customer satisfaction.- Monitored and analyzed sales data to identify trends, adjusting inventory and merchandising strategies accordingly.- Implemented marketing and promotional initiatives to boost sales and enhance the overall shopping experience for customers.- Implemented effective inventory management strategies, optimizing stock levels to prevent shortages and overstock situations. Show less

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  TELUS International Bulgaria

  Jan 2021 - Dec 2023

  Customer Support Specialist

  - Successfully provided exceptional customer service to clients through various channels, including email, and chat.- Resolved customer inquiries, concerns, and issues promptly, ensuring high levels of customer satisfaction.- Demonstrated excellent communication skills, actively listening to customer needs and conveying information effectively.- Utilized strong problem-solving abilities to identify and analyze customer issues, providing accurate and timely resolutions.- Maintained a comprehensive understanding of Telus International's products and services, staying informed about updates and changes.- Recorded and documented customer interactions, issues, and resolutions accurately in accordance with company policies.- Collaborated with cross-functional teams to escalate complex issues and ensure timely problem resolution.- Contributed to ongoing process improvement by providing feedback on common customer issues.Adhered to work schedules and met performance metrics consistently. Show less

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  WhitePress®

  Nov 2023 - now

  International Business Development Specialist | Account Manager Specialist | Content Marketing |