Allen Wagnon

Experience

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  Sitel

  Jan 2002 - Jan 2008

  Team Manager and Quality Assurance

  In this position I managed between 15 and 40 employees to maintain superior customer relationships. I also assisted with hiring of staff, and helped trained new entry-level employees and new Team Managers. Additionally, I maintained weekly scheduling and staffing, ensured the highest level of customer service, and assisted with the provision of technical support.

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  Chartwells Higher Education Dining Services

  Jan 2008 - Jan 2008

  Associate Director

  In this role I ordered product, maintained inventory, and generated daily, weekly, and monthly forecasts of the product quantities required. I managed 15 to 30 Associates, motivated employees, and led a team with superior customer service. In addition I formulated creative solutions for the resolution of problems and coached and counseled employees.

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  BPL Plasma

  Jan 2009 - Dec 2019

  Center Manager

  As the Center Manager I oversee day-to-day operations, manage all departments, including Quality Assurance, Training, Medical, and Operations, and formulate marketing strategies to promote the Center. I lead a large team of Associates, maintain weekly scheduling and staffing, and order and maintain an inventory. I also performed FDA, MHRA, PPTA, COLA, customer, and corporate audits, ensured adherence to OSHA standards, and assisted centers at various locations with production and compliance. Show less

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  ImmunoTek Bio Centers, LLC

  Dec 2019 - Dec 2024

  Leadership Training Manager
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  LFB Plasma

  Jan 2025 - now

  Regional Operations Manager