
Sofia Fotiadou
Administrative Assistant & Customer Service [NPLs Division - Retail Banking]

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About me
Product Manager at KYKNOS CANNING
Education

University of Stirling
2008 - 2009MSc MarketingRelevant Courses: Contemporary Issues in Marketing, Professional Skills, Marketing Research Techniques & Applications, Consumer Behaviour, Marketing Management Applications, Research Evaluation & Design, Marketing Communications, Retail Buying and Merchandising.Dissertation titled: “Satisfaction and B2B Loyalty in Key Account Relationships: The case study of company ‘Alpha’ in the Greek Over-the-Counter market”

“Employment and Vocational Training” Operational Programme
2008 - 2008Electronic Commerce and Business StrategiesExtensive 3-month Seminar through OAED (Greek Manpower Employment Organisation)Indicative Courses: E-Business Implementation – EDI Applications, Internet Marketing & Promotion, Web Design & Development, E-Business Infrastructure and Security

University of Piraeus
2003 - 2008BSc Business AdministrationSpecialization in Marketing
Experience

Alpha Bank
Jan 2010 - Jan 2012Administrative Assistant & Customer Service [NPLs Division - Retail Banking]
Coca-Cola Hellenic Bottling Company
Jan 2013 - Jan 2021• Responsible for building tailormade promo plan for customers of responsibility, based on both company’s & retailer’s needs. Allocate resources to build a balanced activation plan, instore & online.• Leverage customer-specific opportunities, implementing a 360 activation plan (Leaflets, TVCs, displays/experiential constructions, eshop banners) for key customers• Develop annual picture of success for Amita, Avra & new category launches, designing & developing the right category activity calendar, in cooperation with Brand Marketing team• Responsible for category management projects, having also the overview of Merchandising Standards guidelines Λιγότερα • Analyze market data (sell-out, sell-in), market & shopper trends and insights, identifying customers’ needs & opportunities• Prepare Category management proposals for targeted categories per customer, building planograms & clear category growth selling stories• Implement Category Vision through Beverage World projects, as joint business plans with key customers, increasing the overall growth of the beverage category by making it more attractive and driving impulse purchase• Develop assortment optimisation for current portfolio, through market and financial data, as well as build placement strategy for new launches• Develop Picture of Success for various channels (Modern Trade & Fragmented), building the Merchandising Standards, based on categories’ trends & strategic priorities, cooperating with Marketing. Define clear guidelines to Sales team• Cooperate closely with Key Account Management team to set customers’ priorities and prepare Business Plan Λιγότερα • Transform promo strategy to a solid FY promo plan, based on given guidelines and RGM initiatives• Management of all promo activities (consumer promos, trade offers, retail offers) of 7 brands; Amita, Frulite, Avra, Fuzetea, Powerade, Monster, Illy• Investment control; secure that actual investment remains within any given budget• Develop contingency business plans, according to emerging market needs• Effective cooperation with internal key departments (Planning, Marketing, Sales Analysis, Demand Planning, Sales/ KAMs, Com. Finance, RnD), ensuring clear communication in order to achieve results• Support BTL activities by handling repackaging & POP materials (communication with Procurement, creation in SAP, develop artwork, placing orders, follow-up on stock availability)• Regular communication with external customers, ensuring on-time deliveries & materials’ write-offs Λιγότερα • Analysis of market; capture and extract critical industry data and business insights (via IRI database), interpret data and make recommendations through reporting• Monitor categories’ performance, market trends and analyze company’s & competition’s market shares per channel/ customer• Support of commercial & marketing team through ad-hoc analyses on specific queries that arise from the fast-changing industry demands• Contribute in the development of company’s Business Plan, providing market insights • Formulate and share bi-weekly/monthly/quarterly/annual reports & scorecards to key stakeholders, supporting decision making• Trainings to key dpts on market analysis; how to extract data & how to interpret key findings in reports Λιγότερα • Responsible for growing existing accounts and acquiring new clients within both the future consumption and immediate consumption channel (incl. retail stores, S/Ms, HO.RE.CA.).• Taking sales orders. Liaising with buyers, distributors and company’s central offices. • Developing marketing and promotional strategies, implementing them to enhance brand recognition.• Executing merchandising standards in stores, ensuring that a proper level of stock is maintained and the merchandise is displayed appropriately. Monitoring back stock inventory levels.• Customer service to stores personnel by identifying and resolving concerns. Λιγότερα
Customer Marketing Specialist | FC Channel
Jan 2020 - Jan 2021Category Planner
Jan 2018 - Jan 2020Promotions Specialist
Jan 2016 - Jan 2018Market Analyst
Jan 2014 - Jan 2016Business Developer
Jan 2013 - Jan 2014

KYKNOS CANNING
Jan 2021 - nowProduct Manager
Licenses & Certifications
- View certificate

Create a Go-to-Market Plan
LinkedInMay 2022 
Shopper-centric Category Management Workshop
NielsenMay 2018- View certificate

SEO Foundations
LinkedInJan 2022 
Price & Promotion Category Management Workshop
NielsenOct 2021
Volunteer Experience
Awards Ceremonies Staging Assistant
Issued by Special Olympics World Summer Games ATHENS 2011 on Jun 2011
Associated with Sofia FotiadouAthens Local
Issued by Athens Development and Destination Management Agency (ADDMA) on Jul 2011
Associated with Sofia Fotiadou
Languages
- grGreek
- enEnglish
- geGerman
- spSpanish
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