Sofia Fotiadou

Sofia Fotiadou

Administrative Assistant & Customer Service [NPLs Division - Retail Banking]

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  • Timeline

  • About me

    Product Manager at KYKNOS CANNING

  • Education

    • University of Stirling

      2008 - 2009
      MSc Marketing

      Relevant Courses: Contemporary Issues in Marketing, Professional Skills, Marketing Research Techniques & Applications, Consumer Behaviour, Marketing Management Applications, Research Evaluation & Design, Marketing Communications, Retail Buying and Merchandising.Dissertation titled: “Satisfaction and B2B Loyalty in Key Account Relationships: The case study of company ‘Alpha’ in the Greek Over-the-Counter market”

    • “Employment and Vocational Training” Operational Programme

      2008 - 2008
      Electronic Commerce and Business Strategies

      Extensive 3-month Seminar through OAED (Greek Manpower Employment Organisation)Indicative Courses: E-Business Implementation – EDI Applications, Internet Marketing & Promotion, Web Design & Development, E-Business Infrastructure and Security

    • University of Piraeus

      2003 - 2008
      BSc Business Administration

      Specialization in Marketing

  • Experience

    • Alpha Bank

      Jan 2010 - Jan 2012
      Administrative Assistant & Customer Service [NPLs Division - Retail Banking]
    • Coca-Cola Hellenic Bottling Company

      Jan 2013 - Jan 2021

      • Responsible for building tailormade promo plan for customers of responsibility, based on both company’s & retailer’s needs. Allocate resources to build a balanced activation plan, instore & online.• Leverage customer-specific opportunities, implementing a 360 activation plan (Leaflets, TVCs, displays/experiential constructions, eshop banners) for key customers• Develop annual picture of success for Amita, Avra & new category launches, designing & developing the right category activity calendar, in cooperation with Brand Marketing team• Responsible for category management projects, having also the overview of Merchandising Standards guidelines Λιγότερα • Analyze market data (sell-out, sell-in), market & shopper trends and insights, identifying customers’ needs & opportunities• Prepare Category management proposals for targeted categories per customer, building planograms & clear category growth selling stories• Implement Category Vision through Beverage World projects, as joint business plans with key customers, increasing the overall growth of the beverage category by making it more attractive and driving impulse purchase• Develop assortment optimisation for current portfolio, through market and financial data, as well as build placement strategy for new launches• Develop Picture of Success for various channels (Modern Trade & Fragmented), building the Merchandising Standards, based on categories’ trends & strategic priorities, cooperating with Marketing. Define clear guidelines to Sales team• Cooperate closely with Key Account Management team to set customers’ priorities and prepare Business Plan Λιγότερα • Transform promo strategy to a solid FY promo plan, based on given guidelines and RGM initiatives• Management of all promo activities (consumer promos, trade offers, retail offers) of 7 brands; Amita, Frulite, Avra, Fuzetea, Powerade, Monster, Illy• Investment control; secure that actual investment remains within any given budget• Develop contingency business plans, according to emerging market needs• Effective cooperation with internal key departments (Planning, Marketing, Sales Analysis, Demand Planning, Sales/ KAMs, Com. Finance, RnD), ensuring clear communication in order to achieve results• Support BTL activities by handling repackaging & POP materials (communication with Procurement, creation in SAP, develop artwork, placing orders, follow-up on stock availability)• Regular communication with external customers, ensuring on-time deliveries & materials’ write-offs Λιγότερα • Analysis of market; capture and extract critical industry data and business insights (via IRI database), interpret data and make recommendations through reporting• Monitor categories’ performance, market trends and analyze company’s & competition’s market shares per channel/ customer• Support of commercial & marketing team through ad-hoc analyses on specific queries that arise from the fast-changing industry demands• Contribute in the development of company’s Business Plan, providing market insights • Formulate and share bi-weekly/monthly/quarterly/annual reports & scorecards to key stakeholders, supporting decision making• Trainings to key dpts on market analysis; how to extract data & how to interpret key findings in reports Λιγότερα • Responsible for growing existing accounts and acquiring new clients within both the future consumption and immediate consumption channel (incl. retail stores, S/Ms, HO.RE.CA.).• Taking sales orders. Liaising with buyers, distributors and company’s central offices. • Developing marketing and promotional strategies, implementing them to enhance brand recognition.• Executing merchandising standards in stores, ensuring that a proper level of stock is maintained and the merchandise is displayed appropriately. Monitoring back stock inventory levels.• Customer service to stores personnel by identifying and resolving concerns. Λιγότερα

      • Customer Marketing Specialist | FC Channel

        Jan 2020 - Jan 2021
      • Category Planner

        Jan 2018 - Jan 2020
      • Promotions Specialist

        Jan 2016 - Jan 2018
      • Market Analyst

        Jan 2014 - Jan 2016
      • Business Developer

        Jan 2013 - Jan 2014
    • KYKNOS CANNING

      Jan 2021 - now
      Product Manager
  • Licenses & Certifications

    • Create a Go-to-Market Plan

      LinkedIn
      May 2022
      View certificate certificate
    • Shopper-centric Category Management Workshop

      Nielsen
      May 2018
    • SEO Foundations

      LinkedIn
      Jan 2022
      View certificate certificate
    • Price & Promotion Category Management Workshop

      Nielsen
      Oct 2021
  • Volunteer Experience

    • Awards Ceremonies Staging Assistant

      Issued by Special Olympics World Summer Games ATHENS 2011 on Jun 2011
      Special Olympics World Summer Games ATHENS 2011Associated with Sofia Fotiadou
    • Athens Local

      Issued by Athens Development and Destination Management Agency (ADDMA) on Jul 2011
      Athens Development and Destination Management Agency (ADDMA)Associated with Sofia Fotiadou