Divyansh Agarwal

Experience

• 

  AKC hyundai

  Jul 2012 - Jan 2014

  Network Engineer
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  InTarvo Technologies Limited

  Jan 2014 - Aug 2015

  presently working on the DOCSIS technology with the DEN .

  • Technical Support Team Lead

    Dec 2014 - Aug 2015

  • Subject Matter expert

    Sept 2014 - Nov 2014

  • L2 Network Support Engineer

    Jan 2014 - Sept 2014
• 

  KritiKal Solutions

  Sept 2015 - Jan 2017

  NOC Associate

  Resolved technical problems, improved operations & providedexceptional client support.•Managed quality assurance program, including on-siteevaluations, internal audits & customer surveys.•Responsible for managing & monitoring Servers, Incidentmanagement, Change Management, RCA (Root CauseAnalysis) of the issue.•Responsible for monitoring, Incident detection & performvarious roles in Incident Management.••Worked as a part of the Incident Management Process.Accountable for Handling cross-functional teams & co-ordinatewith the team in order to achieve team goals•• Training & Coaching to newly hired associates Show less

• 

  Ericsson India

  Jan 2017 - May 2021

  Solution Integrator

  Installed, integrated and deployed telecom / IN product in theclient environments.•Responsible for SIT, UAT and babysitting (Health check-up)plans & managing changes in the project.•Interfaced with a cross-functional team of business analysts,developers and technical support professionals to determine acomprehensive list of requirement specifications for newapplications.•Prepared detailed reports on updates to project specifications,progress, identified conflicts & team activities.•Minimizing the risk of implementation problems by carrying outregular reviews of the progress of the customer requests &agreed time frames.•Accountable for the creation & implementation of strategies forsuccessful completion of new & on-going projects to bedelivered on time, on budget & the scope. This includes projectdelivery timelines; effective sample plans; identifying projectrisks & developing risk mitigation Show less

• 

  Capgemini

  May 2021 - now

  Senior Consultant

  Installed, integrated and deployed telecom / NOKIA IN productsin the OSP environments.• Have good Hands-on on VAS services• In-depth knowledge of packet core components in VOLTE• Well versed with the various Protocols like SIPP , Diameter etc• Conducted post-sale requirements gathering, analysis, anddocumentation.• Completed quality reviews for designs, codes, test plans anddocumentation methods.• Drove operational improvements which resulted in savings andimproved profit margins.• Managed quality assurance program, including on-siteevaluations, internal audits & customer surveys. scope &providing alternate solutions.• Good experience in the load testing by using Jmeter , SIPPtool,Zoiper and load SIM Show less