Chehar Singh

Experience

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  Shiva International

  Jun 2011 - Jul 2012

  Computer Operator/ Feild incharge

  • Managed multi-line phone systems and email correspondence, ensuring effective communication with internal and external stakeholders.• Prepared weekly work and travel schedules to meet operational needs, optimizing resource allocation and efficiency.• Conducted quality checks on imported raw materials, ensuring compliance with industry standards and regulations.

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  Guru Angad Dev Veterinary & Animal Sciences University, Ludhiana

  Jun 2013 - Dec 2016

  Administrative Assistant

  • Scheduled office meetings and client appointments, optimizing staff productivity and organizational efficiency.• Implemented a record filing system to enhance document organization and management, improving accessibility and workflow.• Managed incoming mail and packages, ensuring accurate recording, dispatch, or distribution to the correct recipients.• Maintained adequate stock levels by restocking supplies and placing purchase orders, supporting smooth operations.• Drafted correspondence and documents for Registrar and department heads, maintaining organizational standards and professionalism. Show less

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  Tata Business Support Services

  Dec 2016 - Jul 2017

  Senior Customer Care Executive

  • Improved processes and products by gathering and relaying valuable customer feedback, driving continuous improvement initiatives.• Met inbound customer needs while consistently maintaining strict performance targets, ensuring exceptional service delivery.• Collaborated with team members to creatively resolve customer grievances, enhancing customer satisfaction and loyalty.• Mitigated customer issues by promptly responding to calls and emails within a 2-hour period, ensuring timely resolution.• Analyzed customer needs and recommended potential products or services, contributing to enhanced customer experiences Show less

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  Family Food Centre

  Nov 2018 - Mar 2021

  Customer Service Executive

  • Achieve Target Sales, volume with accuracy performance benchmarks each week (FC Program).• Collaborated with IT dept. to quickly troubleshoot & remedy technical issues for Family Club and POS.• Assist the Retail Manager in developing the business plan and strategies for the local operation.• Enhanced workforce by Identifying areas for improvement, market analysis, monitor competitors' strategies.• Meets customer's needs consistently, closely discussing each person's needs, feedback.• Minimized escalation, repaired trust & recaptured loyalty of upset customers, trying to provide the best services at the Cash Counters. Show less

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  Siddhartha Bhumi Group

  Jul 2022 - Sept 2024

  Senior Procurement and Customer Relationship Officer

  • Led procurement operations and achieved a 15% reduction in overall procurement costs through effective contract negotiations and supplier evaluation. • Developed and managed relationships with key suppliers and transporters, ensuring 100% compliance with quality and delivery standards. • Prepared detailed reports on purchasing trends and savings initiatives, directly influencing management decisions. • Negotiated contracts to secure favorable terms and optimal pricing, contributing to a 20% increase in procurement efficiency. • Streamlined invoice and payment processes, resolving issues and maintaining compliance. Show less