Mohammed Alkhatib

Experience

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  Qatar Islamic Bank (QIB)

  Nov 2007 - Jun 2013

  Established in 1982, Qatar Islamic Bank (QIB) is Qatar’s first Islamic financial institution and the largest Private Bank in Qatar comprising 23 branches, 170+ ATMs and 36% of the total assets of domestic Sharia-compliant banks. Rated AA- by Capital Intelligence (CI), A1 by Moody’s and A- by Fitch. QIB is the second largest bank in Qatar with a market share of 10% of assets, financing and deposits.Responsibilities:• Reported to the Brand Manager and responsible to provide financial information and customer support on bank products and services through the delivery of excellent customer service, handling of enquiries and assisting clients with various financial transactions.• Assist customers in conducting various financial transactions, including deposits, withdrawals, fund transfers, and issuing of ATM debit/credit cards.• Develop a deep understanding of the institution's financial products and services, including savings accounts, loans, credit cards, and investment options.• Ensure strict adherence to company policies, as well as industry regulations and compliance standards, when handling financial transactions and customer information.• Implement and follow security protocols to safeguard the institution's assets and protect against fraudulent activities.• Proficiently use banking or financial software, point-of-sale (POS) systems, and ATMs. Show less Responsibilities:• Reported to the Branch Manager and responsible to perform various banking transactions, providing customer service, and ensuring accuracy in financial transactions. • Conduct various financial transactions, including cash and check handling, deposits, withdrawals and fund transfers while adhering to established procedures and policies.• Assist customers in opening and closing accounts, updating customer information, and answering questions about account balances and activity.• Manage cash supplies, maintain cash limits and balance cash drawers at the beginning and end of each shift.• Accurately complete transaction paperwork, maintain customer records and ensure documentation complies with bank regulations.• Ensure strict adherence to banking regulations, customer privacy rules, and compliance standards during all transactions. Show less

  • Customer Service | Finance

    May 2009 - Jun 2013

  • Head Teller

    Nov 2007 - Jun 2009
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  Masraf Al Rayan

  May 2013 - Nov 2013

  Executive – Branch Operations

  Masraf Al Rayan Bank is a leading, fully-fledged Islamic bank in Qatar that offers a broad spectrum of Sharia-compliant products and services through efficient and reliable channels including retail, wholesale, advisory and asset management services.Responsibilities:• Reported to the Branch Operations Manager, managed 3 direct reports and responsible to deliver the smooth and efficient day-to-day branch operations including staff management, compliance and the provision of excellent customer service for account related and card distribution enquiries.• Supervision of branch staff, including tellers, customer service representatives and administrative staff and guide and train, as needed.• Ensured a high standard of customer service by addressing inquiries, resolving customer issues, and maintaining a customer-centric approach.• Ensured that branch operations adhere to all company policies, procedures, and regulatory requirements. • Implement and maintain security measures to protect the branch, staff, and customers. • Ensure the accurate completion and maintenance of branch records, including customer account information, transactions, and reports.• Proficiently use and troubleshoot branch technology, including computer systems, ATMs, and point-of-sale (POS) systems.• Generate and submit regular reports on branch activities to senior management. Show less

• 

  Mowasalat Qatar

  Jan 2014 - now

  Mowasalat is Qatar’s premier end to end transportation solution provider who provide a fully integrated, state-of-the-art ground transport network that includes both public and private services. Employing 8,500 staff, Mowasalat is the national transportation provider for Qatar with buses, taxis and limousines and supports the operation with an in-house maintenance and refuelling capability.Responsibilities:• Reporting to the Engineering & General Services Director and managing 48 direct and indirect reports, responsible to lead the planning, maintenance and operation of the firm’s transportation infrastructure and services ensuring transportation systems are safe, efficient, functional and secure.• Delivery for the critical delivery of transportation services to support FIFA World Cup 2022.• Develop budgets, allocate resources and manage capacity for transportation projects and services.• Lead the fleet management of all transportation services such as buses, taxis and limousines including vehicle maintenance, fuelling and tracking.• Oversight of 33 facility locations in Qatar with a budget of QAR70 Million including office space optimization for leasing, food services, cleaning, pest control and landscaping services.• Develop and implement facilities management departmental strategies, policies, procedures and processes ensuring alignment to corporate objectives.• Coordinate between various government agencies, private entities, and stakeholders to meet the needs of the public while considering environmental and economic sustainability.• Ensure transportation maintenance services comply with local, state, and federal regulations, health safety and security standards, and environmental laws and report accordingly.• Prepare and respond to emergencies such as accidents, natural disasters and other crises that may affect transportation infrastructure or services. Show less Responsibilities:• Reported to the Corporate Brand & Communications Manager, managed 8 direct reports and responsible to shape and manage the company’s brand image and communication strategies to enhance the company’s reputation, visibility and engagement with its target audience. • Developed and implemented a consistent and compelling corporate brand strategy aligned to the company's mission, values, corporate social responsibilities and business objectives tracking results and supervising workflows.• Oversight of branding, public relations and internal communications to ensure a cohesive and positive corporate identity.• Managed the company's public image through the creation and maintenance of relationships with the media, stakeholders and partners. Handled media relations including translation, graphic design and management of press releases and official statements.• Developed and managed the divisional budget including monitoring of expenses and ROI.• Established key performance indicators (KPIs) to measure the effectiveness of brand and communication strategies and provide regular reports to senior management.• Planned and executed corporate events including launches and brand-building activities.• Led content creation and distribution efforts, including website content, blogs, social media, and multimedia content to support the brand's narrative.• Oversight of internal communication strategies to ensure employees are well-informed about company news, culture, and developments.• Implement and manage the company's social media strategy to engage with customers, promote brand values, and drive community growth.• Ensure consistent brand messaging and visual identity across all communication channels and materials. Show less Responsibilities:• Reported to the Corporate Brand & Communications Manager and managed 2 direct reports, responsible to organise and execute various events ensuring the events run smoothly whilst adhering to established protocols, etiquette and standards.• Assisted in the planning, development, and execution of various events, including conferences, meetings, ceremonies, and social functions and liaison with stakeholders.• Ensured events adhere to established protocols and etiquette, especially for government or diplomatic events. Provide briefings to event participants regarding protocol, etiquette, and expectations.• Collaborate with security personnel to ensure the safety and security of event participants.• Plan, manage and organise events including venue selection, logistics coordination, vendor management, guest lists, timeline management, budgets and communication strategies.• Maintain detailed records of event planning, budgets and outcomes and prepare post-event reports and evaluations. Show less

  • Facilities Manager

    Oct 2020 - now

  • Head Of Corporate Brand & Communications

    Oct 2018 - Oct 2020

  • Executive – Event Management & Protocol

    Jan 2014 - Oct 2018