Deekshith Dsouza

Experience

• 

  Make A Difference

  Aug 2013 - Mar 2015

  English Teacher
• 

  Car Stream

  Nov 2015 - Mar 2016

  Intern
• 

  ITC Limited

  Jun 2017 - Jul 2017

  Intern
• 

  RELIGARE HEALTH INSURANCE (RHI)

  Jul 2018 - Oct 2018

  Unit Manager

  ➤ Administered on-time performance across cities and delivered on key business metrics ➤ Collaborated with cross-functional teams to deliver a better customer experience through the better schedule➤ Liaised with stakeholders to manage supply and demand across centers ➤ Managed a high-performing and motivated team, and mentored Unit Managers at regular intervals to elevate

• 

  Curefit - house of cult

  Dec 2018 - now

  - Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company- Develop, implement, and maintain quality assurance protocols- Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity- Ensure that operational activities remain on time and within budget- Track staffing requirements, hiring new trainers as needed- Oversee accounts payable departments- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans and problem-resolution- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service- Partner with cross-functional teams to improve proprietary tools and systems- Work closely with legal and safety departments to ensure that activities remain compliant- Oversee materials and inventory Show less ➤ Scheduling and merchandising for Online live classes with 100% efficiency ➤ Uploading videos and merchandise for efficient management of sessions ➤ Executing escalation procedures to handle time-sensitive issues effectively ➤ Teaming with Senior Leaders to develop and launch new programs and collections ➤ Working in tandem with peers to better understand business processes and initiate improvements, helping the company achieve goals; designing effective sales promotions and marketing strategies to deliver sales➤ Training and guiding team members to maintain high productivity and performance metrics➤ Liaising with Diverse Retails to maintain a 95% customer resolution rate with an SLA of 24 hours Show less - Managing classes and workouts- Ensuring punctuality of trainers and classes- Handle issues with respect to attendance, equipment and space availability- Customer interactions and troubleshooting- Interact with walk-ins and prospective clients- Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere- Take feedback from members and partners about classes and document the same -- Handle issues that may lead to consumer experience during or pre/post class- Center facility audits and inputs- Ensure that we do daily audits of the center and facility including all supplies and essentials Show less - Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials- Responsible for achieving target by driving conversion- Responsible for Upselling- Should maintain record of every interaction with new user- Should enter all details of customers, walks ins on internal tools- Managing center experience and incremental enhancements- Timely Opening and Closing of the center- Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, towels etc. ) Show less

  • Senior Ops - Brand Partnership

    Oct 2024 - now

  • Operations Manager

    Jul 2023 - Oct 2024

  • Assistant Project Head

    May 2022 - Jun 2023

  • Senior Center Manager

    Jan 2021 - May 2022

  • Center Manager

    Jan 2020 - Jan 2021

  • Associate Centre Manager

    Dec 2018 - Jan 2020