Patrick Johannes

Experience

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  Target

  Oct 2006 - Jul 2012

  Guest Service Assistant

  - Oversaw operations at the front end of store- Provided exemplary customer service in every department of the store- Resolved customer complaints and issues promptly, empathetically, eloquently, and kindly- Identified and built relationships with customers through strong customer service and positive interactions- Troubleshot errors with registers, radio frequency guns, kiosks, and other technological equipment- Enrolled and supported customers in credit and debit card programs- Trained new team members in register, sales floor, and stockroom operations Show less

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  Walgreens

  Jun 2009 - Feb 2013

  Sales Floor Lead

  - Supervised 2-6 employees per shift, 20-25 employees overall - Assisted customers enthusiastically throughout the various departments of the store, including photo, cosmetics, and pharmacy departments- Resolved customer complaints and issues promptly, empathetically, eloquently, and kindly- Developed a trusted repertoire with frequent customers by showing compassion, strong communication skills and delivering results to customer issues- Troubleshot technological errors utilizing help guides, store support hotlines, and previous experience with errors- Recommended products to customers based on their needs - Enrolled customers in loyalty programs, as well as developed scripts to help other team members enroll customers- Trained new team members in register, sales floor, and stockroom operations Show less

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  Miraca Life Sciences

  Sept 2013 - Sept 2017

  Pathology Assistant

  - Performed gross analysis of dermatological and gastrointestinal specimens- Operated and maintained tissue processors- Trained new employees in grossing functions, lab maintenance, and other lab duties- Collaborated with pathologists on difficult cases for optimal patient care- Contributed to a team of 13 Pathology Assistants to gross upwards of 3,000 specimen blocks per day- Presented educational topics regarding advanced grossing techniques and unique biopsies to team- Strengthened MS Office Suite skills and Microsoft Operating Systems- Authored and edited grossing SOPs- Maintained a record of interesting cases and biopsies for training purposes Show less

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  Advanced Health Partners Pathology Lab

  Nov 2017 - Sept 2019

  Histotechnician

  - Performed gross analysis, paraffin embedding, microtomy sectioning, and staining of dermpath specimens - Communicated effectively proper embedding techniques with fellow teammates for optimal microtomy sectioning- Researched and implemented new workflow settings and specimen tracking procedures- Changed processor reagents, including the proper disposal of formalin and xylene- Prepared slides to be sent out for pathologists to read- Maintained and troubleshot issues with machinery and equipment- Resolved discrepancies with clinics and pathologists in a professional and timely manner- Trained new employees on lab operations and technical skills Show less

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  Nash In Tune

  Aug 2018 - now

  Web Content Writer

  - Wrote blogs and content for country music fan site- Utilized Wordpress to create content- Optimized SEO for articles to drive traffic- Interviewed up-and-coming artists for content

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  Cumberland Skin Surgery and Dermatology

  Sept 2019 - now

  Histotechnician

  - Logged demographics, grossed, embedded, sectioned, and stained derm specimens for technical component of histological evaluation from dermatology clinics in middle Tennessee- Established programs and protocols for histological processes- Assisted in the configuration of LIS programs for optimal lab workflow- Send out between 100 – 200 slides daily for professional diagnosis- Lead and advanced laboratory growth and services- Trained coworkers with lab techniques and lab operations- Provided skillful and excellent client service to patients and other labs- Resolved quality issues with client in a professional manner- Coordinated with vendors to obtain proper lab supplies- Maintained clean lab environment, including the proper disposal of chemicals Show less

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  Covenant Pathology Services

  Aug 2020 - now

  Histotechnician

  - Grossed, embedded, sectioned, and stained gastrointestinal biopsies received throughout the country- Managed cytology department, including implementing protocols, troubleshooting equipment, and ordering supplies- Operated and troubleshot issues with Sakura-Finetek tissue processors and Ventana Benchmark stainers- Resolved discrepancies for pathologists in timely manner- Filled in other areas of the lab when short-staffed- Served as point of knowledge and experience for tips and tricks to grossing and histological sectioning- Optimized MRNs of past cilents so new patients would not be merged with past patients- Maintained clean lab environment to CAP and CLIA standards Show less

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  Self-employed

  Jun 2021 - now

  Self-Taught Data Analyst

  - Proficient in developing SQL queries, including joins, calculations, and cleaning- Utilized BigQuery, PostgreSQL, and MySQL to attain proficiency- Proficient in Excel, including VLookup, pivot tables, data cleaning, and calculations- Built visualizations in Excel using charts and pivot tables- Proficient in Tableau for data visualization- Worked with R programming in the Tidyverse packages

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  HCA Healthcare

  Jan 2023 - now

  Associate Data Analyst