Katie Joll

Experience

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  The National Bank of New Zealand

  Oct 2007 - Oct 2010

  - Recruitment of Customer Service Officers.- Training and Development.- Facilitating meetings.- Communicating and managing change.- Operational compliance.- Structuring to enable FTE reduction.- Customer service - complaint management. - Managed up to 16 direct reports (Customer Service Officers).- Performance Management and Coaching.- Staff training and development.- Operational Compliance.- Customer service and sales (insurance, loans, accounts, investments) - Covered roles as a Banking Consultant within a Branch. - Had a Credit Assessment Discretion and covered Home Lending as well as unsecured and Personal Lending. - Sales of all other banking products including accounts, insurance, loans, and managed funds. - Achieved 150% of sales target.- Within Graduate Programme worked in a team to deliver research project and presentation to Senior Managers.

  • Assistant Manager

    Mar 2009 - Oct 2010

  • Senior Team Leader

    Aug 2008 - Mar 2009

  • Graduate Trainee

    Oct 2007 - Nov 2008
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  ANZ

  Oct 2010 - Dec 2011

  Business Initiative Analyst

  - Delivery of business initiatives and project support within the retail business.- Research and data analysis.- Network and liaise between different business units to deliver initiatives.- Deliver change including communications and reference materials.- Impact assessments.- Writing and mapping of process and procedures.- Prepare presentations and recommend solutions.- Subject Matter Expert for National Bank frontline systems. This expertise was used to help with New Zealand's largest digital transformation project at the time, when ANZ moved onto National Bank systems. Show less

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  Freelance Writer

  Mar 2012 - now

  Freelance Writer and Photographer

  http://katiejoll.com- Copywriting for websites: landing pages, email series, website funnels and other web pages.- SEO optimized web articles, Journal articles, academic writing, blogging, magazine and newspaper articles. - Content strategy and content marketing.- Social Media strategy and management.- Photography - portrait, travel, landscapes, architecture, commercial

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  AutoPilot Your Business

  May 2012 - Feb 2016

  Content Manager

  - Creation of written content + images- Content strategy and editorial calendar- Hangout coach- Email marketing systems (Ontraport/Mailchimp/Leadpages/Optimize Press)- Social media marketing- Research and analysis- Project management- Wordpress blogs

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  Audience Ops

  Nov 2015 - now

  • Team Manager

    Nov 2021 - now

  • Content Strategist

    Nov 2015 - Aug 2024
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  Semarchy

  Feb 2023 - Jul 2024

  Content Writer

  Content and copywriter for Semarchy covering a wide range of content. - Video scripts- Blogs- White papers- Infographic content- Datasheets- Ebooks- Website copy- Ad copy

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  Cigent Technology, Inc.

  Feb 2024 - now

  Content Writer