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Roopa S

Roopa S

MANAGER

Followers of Roopa S248 followers
location of Roopa SBengaluru, Karnataka, India

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  • Timeline

  • About me

    Senior Manager Business Development

  • Education

    • University of Madras

      -
      Bachelor of Arts (B.A.) Public Administration

    • University of Madras

      -
      Master of Business Administration (M.B.A.) Marketing

  • Experience

    • Citibank India

      Jul 2011 - Jun 2018
      MANAGER

      Delivery of superior customer service to the bank’s customers and ensuring that service delivery is as per the laid down turnaround timesResponsible for monitoring & achieving 100% score for the branch in Branch Banking Metrics. (for enhancing customer experience and satisfaction levels)Handling Customer complaints and providing timely solutions related to any service issueHandling Customer complaints and providing timely solutions related to any service issue.Compile, maintain database of existing Customers and enhance relationship value through exemplary customer service Show less

    • Validus Wealth (Erstwhile WGC Wealth)

      Dec 2018 - Mar 2020
      Senior Manager - Client Servicing at Validus

    • HDFC Bank

      Aug 2020 - Dec 2024
      Branch Manager

    • Educafe Student Solutions Pvt. Ltd.

      Nov 2024 - now
      Senior Manager Business Development

  • Licenses & Certifications

    • Certificate of Achievement - Minitab

      Simplilearn
      Jan 2020