Anna Kowalska

Experience

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  Burger King, AmRest

  Oct 2014 - Dec 2015

  Instruktor
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  Widex

  Dec 2015 - Jul 2020

  *Receiving and registrating orders in ERP System (Microsoft AX Dynamics)*Generating reports and analysis according to KPI *Posting invoices and credit notes*Dealing with customers complaints*Preaparing properly documentation for shipments and customs clearance*Optimalisation of CS processes*Responsibility for order management*Traning of co-workers in new processes and changes implemented in the functioning of the department * Assembly electronics to hearing aid housings* Performing of validation tests for sound quality, correct assembly, range and communication* Quality control of the housing and assembled parts* Preparation of quality reports for each product, compliance with ISO 13485* Taking care of the quality and OTD of orders* Performing other commissioned work necessary for the day-to-day implementation of the department's tasks

  • Customer Service Specialist

    Nov 2018 - Jul 2020

  • Production Technician

    Dec 2015 - Nov 2018
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  RAPA

  Jul 2020 - Sept 2022

  *Project Team Leader*Receiving and registrating orders from international customers*Collaboration negotiation related to intra-community/ export sales and delivery *Customer support including information about order status and technical claims*Posting invoices and credit notes*documentation prepairing for Custom clearance*Dealing with customers complaints*Preparing properly documentation for shipments and customs clearance*Logistic support in delivery terms sector*Generating reports and analysis *Working in ERP system (RAKS SQL) Show less

  • Export Manager

    May 2021 - Sept 2022

  • Sales and Customer Service Specialist

    Jul 2020 - Apr 2021
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  Tarasola

  Oct 2022 - now

  Customer Service Team Manager

  * Business Process Optimization * Data Analysis and Sales Reporting * Controlling and Auditing Data in ERP Systems * Project and Team Management * Business Process Modeling (BPMN) *Responsibility for order management*Responsibility for documentation in accordance with applicable EU and customs law