Smriti Sharma

Experience

• 

  Landmark Group

  Jul 2016 - Sept 2021

  Retail Store Manager

  In my previous role, I managed store operational requirements by meticulously scheduling and assigning tasks to employees. I diligently followed up on work results to ensure adherence to quality standards and timelines. Establishing rapport with potential and existing customers and other stakeholders was crucial. This helped me identify current and future service requirements, driving customer satisfaction and loyalty.I ensured the availability of merchandise and services by approving contracts and meticulously maintaining inventories. Optimizing stock levels to meet customer demand and maximize sales opportunities was a key focus. I developed and executed visual merchandising strategies, maintaining presentation standards meticulously to deliver an exceptional customer experience and foster brand loyalty. This effort resulted in consistent sales and profit growth.Handling customer refunds and managing a high volume of stock were routine tasks. I oversaw inventory to ensure adequate stock levels and prepared requisition lists for orders. Proactively reporting discrepancies and operational issues to management for swift resolution was part of my responsibilities. Maintaining store stability by ensuring compliance with legal requirements was paramount. I initiated, coordinated, and enforced program, operational, and personnel procedures to uphold operational integrity.I contributed to team efforts by achieving related results as needed. This fostered a collaborative and high-performance work environment focused on achieving organizational goals. Conducting regular performance evaluations for store employees was essential. Providing constructive feedback and implementing targeted training and development programs enhanced team skills and productivity. Show less

• 

  Al Shamsi Holdings

  Nov 2021 - now

  Retail Store Manager

  I spearhead the daily operations of the retail store, overseeing sales, customer service, inventory management, and staff supervision to ensure smooth and efficient functioning. My focus is on developing and implementing strategies that drive sales, meet revenue targets, and enhance profitability. Leveraging market analysis, promotional activities, and customer engagement initiatives, I aim to maximize our store's performance.A key aspect of my role involves recruiting, training, and motivating a high-performing team of sales associates. Through coaching, feedback, and performance evaluations, I cultivate a culture of excellence and achievement within the team. I continuously monitor and analyze key performance indicators (KPIs), such as sales metrics and customer satisfaction scores, taking proactive measures to address any areas of concern and capitalize on opportunities for improvement.Maintaining optimal inventory levels is crucial to our success. I forecast demand, manage stock replenishment, and implement effective merchandising strategies to maximize sales potential while minimizing stockouts or overstock situations. Compliance with company policies, procedures, and safety standards is a priority, and I conduct regular audits and inspections to uphold operational excellence and mitigate risks.Building strong relationships with customers is at the core of my approach. I address inquiries, resolve complaints, and implement strategies to enhance the overall shopping experience and foster customer loyalty. Additionally, I collaborate with cross-functional teams such as marketing, finance, and supply chain to align store operations with broader business objectives and initiatives. Show less