Matt Tagliaferri

Experience

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  Lexington School District One

  Mar 2009 - Jun 2011

  High School Social Studies Teacher

  Teaching AP US HistoryHead of US History Department professional learning communityAnalyzing student performance data to recapture missed elementsPacing content materials to meet deadlines collaboratively with other department membersCross Country and Track Coach

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  Bike to Nature

  Jun 2009 - Jun 2014

  Sales and Customer Service Representative

  Performing abicycle maintenance and repairRetail sales experience in the outdoor industry

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  Hawley LLC

  Jun 2010 - Nov 2018

  Managing the warranty/returns department as well as a team of customer service personnel. Along with this, I was responsible for:Managing EDI customer base in a B2B setting.Developing, implementing, and monitoring our MAP policy.Provided support to sales team to keep alignment in their goals/objectives.Analyzing customer service data to identify trends and issues and work toward collaborative interdepartmental solutions.Developing a comprehensive freight and benefits program to incentivize customers to place larger orders with our companyCindy Thompson Extra Mile Award-2014 Show less

  • Outside Sales Representative- Georgia/WNC

    Feb 2015 - Nov 2018

  • National Customer Service Manger

    Jun 2010 - Feb 2015
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  Quality Bicycle Products

  Nov 2018 - now

  Global Sales Manager for the QBP proprietary bike and frame portfolio consisting of All City, Surly, and Salsa Cycles. Sales Manager of the Year award-2019

  • Global Proprietary Brands Sales Manager- Bike

    Jan 2022 - now

  • Global Sales Manager- Salsa Cycles

    Nov 2018 - Jan 2022