Monica Manojkumar

Pune, Maharashtra, India

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Timeline
About me
Technical Account Manager| Cloud Operations Engineer | Data Analytics Enthusiast
Education
- I2IT Pune
  2016 - 2019
  Bachelor of Engineering Electronics and telecommunication
- Indian Institute of Technology, Palakkad
  2022 - 2023
  Post Graduation Certification in Cloud Computing Cloud computing
  Cloud foundations, Cloud Infrastructure and services, Fundamentals of Programming, Big Data Management and Anlytics, CLoud Security and Migration, Serverless Development and Deployment of cloud native applications, microservices, DevOps, Case Studies and recent advancement
- Indian Institute of Technology, Madras
  2022 - 2023
  Advanced certification in Data analytics and artificial intelligence Data Analytics
  Python, Data pre-processing,Pandas,Numpy,Data manipulation, Data visualisation, Machine Learning,Artificial Intelligence,Statistics
Experience
- NICE
  Jun 2019 - Jul 2022
  - Cloud Operations Engineer
    Jun 2021 - Jul 2022
  - Associate technical support engineer
    Jun 2019 - Jun 2021
- QuestionPro
  Aug 2022 - Sept 2023
  Customer Success Manager, Research and Insights
- MangoApps
  Oct 2023 - now
  Associate Technical Account Manager
Licenses & Certifications
- NICE Avaya Integrations Active/Passive Certified Engineer
  NICE
  Feb 2021
- NICE Advanced Automation Solutions R7.6 - NICE Certified Automation Developer
  NICE
  Jan 2022
- NICE Certified Advanced Automation Solutions R7.5-Automation Developer
  NICE
  Jan 2022
- NICE Engage R6.12-SRT and NDM for support
  NICE
  Aug 2019
- PowerShell 5 Essential Training
  LinkedIn
  Aug 2021
- NICE Sentinel R6.12 Fundamentals
  NICE
  Aug 2019
- Lean Management
  Simplilearn
  Sept 2021
- Lean Six Sigma Green Belt Certification
  Simplilearn
  Sept 2021
- NICE Engage R6.10-Troubleshooting Fundamentals
  NICE
  Sept 2019
- SQL & Database Design A-Z™: Learn MS SQL Server + PostgreSQL
  Udemy
  May 2021
- NICE Engage R6.12-NICE Certified Support Engineer (NCSE)
  NICE
  Sept 2019
- Networking full course and Network
  Udemy
  May 2021
- NICE Engage R6.12-Fundamentals
  NICE
  Aug 2019
- NICE-Cisco Active/Passive Integrations Certified Engineer
  NICE
  Jul 2020