Holly Seaton

Experience

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  Montana State University

  Sept 1999 - May 2002

  Front Desk Clerk

  Assisting students in the dormitories with retrieving mail, answering questions and granting access overnight.

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  Hallmark Cards

  Aug 2002 - Aug 2003

  Sales Hostess

  Cashier and replenishment for Hallmark cards, gifts and collectables.

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  The Walt Disney Company

  Sept 2003 - Sept 2005

  Sales Hostess

  Front Line Guest Service in Tomorrowland Merchandise. Knowledgable in all facets of the area including casheir, heart of house, money room, floorstock, inventory and runner. Making magic for guests of all ages.

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  Disney Parks & Resorts

  Oct 2005 - now

  Guest Experience Manager

  Inspiring cast members to perform legendary guest services for guests from all over the world. Teaching guest service strategies to help the location continually improve performance over last year and resolving conflict within a high-volume environment.As a leader, managed Main Entrance mobility merchandise locations, a big box location, retail locations, F&B Outdoor Vending locations, ride-exit stores and candy-production kitchens. I was on the team that created and first implemented the program titled, "Mastering All The Elements of Retail", which was nominated for a World Retail award in 2012. Continue in teaching Role Standards to cast across the park and help individuals refine their guest engagement skills. Trained facilitator for Welcome to Operations and Welcome to Merchandise for newly hired cast members. Taught On Stage Management and Loss Prevention for Leaders for 2+ years. Help to develop cast into promotable positions of training, coordinating and leadership. Flexible in leadership style. Highly skilled in conducting difficult conversations and teaching new leaders how to approach these conversations with care and compassion while upholding company policies. In 2015, named as a recipient of the Walt Disney Legacy Award; peers and leaders nominated me based upon my examples of Inspiring, Creating and Dreaming, representing the ideals the Walt showcased and valued in those around him.In 2016, moved to an area that combined two lines of business. That team covered both Food and Beverage as well as Merchandise Cast Members. Upheld expectations and policies in two lines of business. Currently, leading in Disney's Animal Kingdom for Africa/Asia Merchandise. This involves running a selection of locations that require various specialty training, overseeing roughly 70 cast members daily. Show less