Rafaiel Basem

Experience

• 

  The Sultan Center

  Jul 2019 - Jan 2019

  Sales Staff

  Handled customer concerns and escalated major issues to supervisor.Maximised customer engagement and satisfaction by delivering excellent customer service.Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.Built and maintained courteous and effective working relationships.Resolved customer queries and problems using effective communication and providing step-by-step solutions.Measured and accurately processed materials to minimise wastage.Collaborated with team members to achieve target results.Enhanced working relationships by participating in team-building activities.Achieved service time and quality targetInterned through loyac a non-profitable organization Tunjukkan kurang

• 

  Madknots

  Jan 2020 - Jan 2020

  Founder

  Founded an online business with friends that focused on making accessories using paracord ropes,advertised and promoted products on social media platforms,learned to understand customer needs and wants, and catered to them by learning to seize an opportunity.

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  Asia Pacific University of Technology and Innovation (APU / APIIT)

  Jan 2023 - Jan 2023

  Technical Assistant Hardware Candidate
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  Asia Pacific University of Technology and Innovation (APU / APIIT)

  Jan 2023 - Jan 2023

  Technical Assistant Trainee
• 

  Asia Pacific University of Technology and Innovation (APU / APIIT)

  Apr 2024 - Nov 2024

  As a Hardware Functional Unit Member, my role is pivotal in ensuring the seamless functionality and optimization of electronic devices. my responsibilities include conducting rigorous testing and integration of hardware components, performing detailed functional analysis, contributing to quality assurance efforts, cable management, and conduiting, and maintaining comprehensive documentation. This role equips me with technical proficiency, problem-solving skills, and the ability to collaborate effectively with cross-functional teams. The experience gained as a Hardware Functional Unit Member cultivates innovation, a commitment to continuous learning, and opens doors to various career paths in the dynamic and ever-evolving hardware industry. It's a rewarding career choice for those passionate about technology and electronic device development. Tunjukkan kurang - Provided technical support and assistance to students, staff, and lecturers, helped with troubleshooting problems and software installation, and answered queries regarding technical issues on APspace and the MS Suite. - Worked with software such as Cobalt, DeepFreeze, EasyMP, iProjection, SnipeIT, WinPE, and Clonezilla. - Performed conduiting to ensure the safety of cables. - Installed SQL and other relevant apps for prospective students.- Used BIOS and POST for daily operations efficiently. Tunjukkan kurang

  • Technical Assistant Official Hardware Member

    Jan 2023 - Nov 2024

  • Technical Assistant

    Jan 2023 - Nov 2024

  • IT Intern - Operations at APU Technology Services Department

    Apr 2024 - Jun 2024